Client Success Manager

🕒 July 22

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $80k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Marathon Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Private Equity Round - Marathon Health on 2019-10

Consulting • Logistics • Insurance

Marathon Health is a healthcare services company that provides personalized, employer-focused advanced primary care and occupational health solutions. They operate onsite and nearsite health centers, network health centers, and virtual primary care and behavioral health services, and offer population health management, medication management, and lifestyle coaching to improve outcomes and lower employer healthcare costs. Marathon Health partners with employers, unions, and health plans to tailor care models that increase engagement, reduce ER and inpatient utilization, and deliver measurable ROI.

📋 Description

• Develop and maintain strong, lasting client and broker/consultant partnerships with assigned customers • Conduct strategic and proactive planning within clients’ overall lines of business • Identify and execute opportunities to engage employee and member populations to drive clinical and savings outcomes • Resolve issues proactively and timely; consult customers on best practices • Review service and product offerings, recommend new solutions, and provide market insights • Participate in health center implementation planning and launches • Manage contractual requirements, renewal terms, and client renewals • Identify revenue growth opportunities with existing clients, including new member populations, health centers, products, and services • Define and leverage coverage models for assigned clients • Use customer feedback tools to improve products and services with internal partners • Coordinate client-specific engagement, communication, and incentive plans with marketing • Partner on employee/member engagement, clinical and savings metrics, performance guarantees, and communication with clinical staff • Analyze, summarize, report, and manage clinic operations performance data and risk metrics • Complete Salesforce documentation and reporting • Execute contractual requirements and assist with RFPs as requested • Support client eligibility file processing, invoicing, incentive documentation, and reporting • Serve as lead point of contact for customer needs and requests • Maintain broker relationships and advocate for mutual clients • Run, interpret, and deliver client reporting

🎯 Requirements

• Candidate must reside in Indiana or Michigan • Bachelor’s degree in business or healthcare administration and 5 or more years of directly related healthcare operations or account/client management experience, or equivalent combination of education and experience • Proven success managing clients with complex needs and high expectations • Experience influencing stakeholders at all levels • Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment • Experience developing and delivering presentations • Strong oral and written communication skills • Ability to build, foster, and maintain positive professional relationships • Ability to influence others and work cross-functionally; manage ambiguity and establish effective internal networks • Willingness to develop an in-depth understanding of the market, business sector, and related services • Understanding of and advocacy for process improvement and adherence • Ability to perform client services with tenacious follow-up • Strong project management, account portfolio planning, and prioritization • Proficiency in Microsoft Office, Tableau, and CRM products; Salesforce experience preferred • Willingness to travel up to 50%

🏖️ Benefits

• Annual incentive eligibility • Great Place to Work® certified inclusive, high-trust culture