Legal Content Customer Success Manager

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❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $147k - $273k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Attorney / Lawyer

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

Finance • Media • SaaS

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Support customers across Corporate Legal suite of products • Deliver measurable customer outcomes through structured Customer Success Plans (CSPs) • Conduct executive business reviews (EBRs) and proactive customer check-ins • Serve as product expert in events and develop enablement for customers • Build and present business plans and report on market activities • Model best-in-class customer and product success practices

🎯 Requirements

• 3+ years experience in Customer Success portfolios/teams (SaaS preferred) • JD or legal experience preferred • Hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms) • Prior experience in the legal technology sector or direct experience working with legal professionals • Functional/technical skills in GenAI systems and AI prompting engineering • Strong executive presence and communication skills • Bachelor’s degree required; master’s degree or J.D. is a plus • Ability to travel 25%

🏖️ Benefits

• Flex My Way supportive workplace policies • Work from anywhere for up to 8 weeks per year • Career development and growth opportunities • Comprehensive benefit plans (health, dental, vision) • Retirement savings and 401k plan with company match • Flexible vacation and paid time off • Two company-wide Mental Health Days off • Access to Headspace app • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Optional hospital, accident, and sickness insurance • Group Legal Identity Theft Protection benefit • Access to Employee Assistance Program • Adoption & Surrogacy Assistance • Access to Employee Stock Purchase Plan