Customer Success Manager

🕒 July 21

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Omnigo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🔐 Security

☁️ SaaS

🏛️ Government

Security • SaaS • Government

Omnigo is a provider of incident management and public safety software. Its configurable platform helps security and public safety teams manage the full incident lifecycle—from planning and response to reporting, investigation, evidence management, and analytics—while supporting officer safety, regulatory compliance, and chain-of-custody. Omnigo serves public safety, healthcare, education, gaming, hospitality, courts, and corporate security customers, offers integrations and APIs for third-party systems and devices, and includes ongoing training and support (EverSure) to protect customer investments.

📋 Description

• Drive retention and growth for our customers by understanding their business needs and helping them succeed • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement • Account owner for named accounts that will coordinate and facilitate across all business functions within the organization • Maintain data in Salesforce, including contacts, key initiatives, budgets, stakeholders, forecasts, and campaigns • Represent the voice of the customer to inform our sales process and product roadmap • Own renewals from quote to invoice, as well as upsells of existing products and services to grow their assigned book of business • Target and grow revenue within assigned accounts by uncovering cross-sale opportunities for sales • Work with customers to develop a success plan that outlines how Omnigo adoption will address their needs both immediately and in the future • Enlist super fans to act as references, lead user groups, & participate in the community • Be a liaison to drive attendance to trainings, webinars, educational curriculum, and seminars • Identify meaningful ways to engage low usage and at-risk accounts based on data monitoring as well as qualitative knowledge of the account

🎯 Requirements

• 2+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organization • A passion for Customer Engagement and service mentality • Proven record of creating and maintaining business partnerships and relationships, “do-er” mentality with a hands-on, passionate, curious, empathetic approach, and the grit to get things done • Results-driven and proven ability to meet or exceed quotas • Experience with the annual renewal process is preferred • Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment • Excellent oral and written communication skills • Must be proficient in PowerPoint and comfortable presenting to all levels of an organization • Highly organized with the ability to work independently and be accountable for results with minimal supervision • Experience with Salesforce or a similar CRM tool and Gainsight or a similar Customer Success tool preferred • Gaming, Security and Surveillance or Public Safety experience welcomed. • Approx. 25% travel for customer visits and conferences

🏖️ Benefits

• EOE/M/F/Disabled/Vet This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.