Patient Support Enablement Coordinator

🔥 15 minutes ago

🇺🇸 United States – Remote

💵 $25 - $32 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Marathon Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Private Equity Round - Marathon Health on 2019-10

Consulting • Logistics • Insurance

Marathon Health is a healthcare services company that provides personalized, employer-focused advanced primary care and occupational health solutions. They operate onsite and nearsite health centers, network health centers, and virtual primary care and behavioral health services, and offer population health management, medication management, and lifestyle coaching to improve outcomes and lower employer healthcare costs. Marathon Health partners with employers, unions, and health plans to tailor care models that increase engagement, reduce ER and inpatient utilization, and deliver measurable ROI.

📋 Description

• Serve as the primary Patient Support liaison for all new implementations, client transitions, vendor onboarding, internal product enhancements, and workflow changes that impact departmental operations. • Gather and synthesize implementation requirements from cross‑functional partners and collaborate with Patient Support leadership to assess impacts across all Patient Support teams. • Translate implementation details into clear documentation, workflows, and communication summaries for Training, Quality Assurance, and operational leadership. • Coordinate readiness planning, timelines, and task assignments to ensure each Patient Support team receives the necessary enablement resources prior to go‑live. • Partner with Training to support curriculum updates, resource creation, and related training needs stemming from new implementations or enhancements. • Maintain oversight of implementation deliverables, identify information gaps, and proactively escalate risk or barriers to leadership. • Support post launch evaluation and stabilization efforts by gathering feedback, identifying improvement opportunities, and communicating updates to stakeholders. • Other duties as assigned.

🎯 Requirements

• Bachelor’s degree and a minimum of 2–3 years of healthcare operations, patient access or insurance related experience in a call center, patient support, healthcare operations, or similar environment, or equivalent combination of education and experience. • Strong experience with patient communication, customer service, referral management, scheduling workflows, or related operational processes. • Previous experience in training, quality assurance, coaching, process improvement, or team lead experience, preferred.

🏖️ Benefits

• Choice of 2 medical plans • 2 dental plans • Vision coverage • Unlimited free mental health benefits • EAP resources • Rewards for challenges and healthy lifestyle activities • Family-building and hormonal health benefits • Paid parental leave • Generous PTO or FTO • Paid Holidays + A Day for What Matters • Company paid Basic Life and Disability insurance • Supplemental Life • Spending Accounts • 401(k) with employer match and graded vesting • Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable