Head of Luxury Travel Storytelling, Content

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Shainin

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

🎖️ Defense

🏥 Healthcare

Automotive • Defense • Healthcare

Shainin is a consulting company founded in 1947 by Dorian Shainin, known for developing the "Red X" concept which identifies dominant hidden root causes of process variations and problems. The company focuses on improving products and services globally through on-site assistance and training in problem-solving techniques. With a specialty in areas such as root cause investigation, business process improvement, and operational excellence, Shainin serves a diverse range of Fortune 500 clients in industries like aerospace, automotive, and healthcare to enhance quality and reliability.

📋 Description

• Own and continuously improve Marchay's internal content library. • Rewrite and elevate destination guides, hotel descriptions, restaurant recommendations, itineraries, concierge resources, and other member-facing content into a consistent editorial voice. • Partner closely with our Travel Advisors, Concierge team, Operations, and Engineering to organize and migrate content into Marchay's evolving AI platform. • Develop scalable editorial standards, content governance, and workflows that ensure consistency and long-term quality. • Audit and refresh existing content to maintain accuracy, relevance, and a premium member experience. • Develop and manage an editorial calendar for member, prospect, and partnership communications. • Write thoughtful, sophisticated content across newsletters, blog posts, travel features, and other editorial initiatives. • Collaborate with internal subject matter experts to uncover unique travel insights and stories. • Measure engagement and continuously refine content based on performance. • Create content that supports strategic partnerships and partner landing pages. • Repurpose editorial content across multiple channels while maintaining a consistent voice. • Oversee Marchay's social media presence through curated, high-quality content and thoughtful storytelling once the internal content foundation has been established. • Track content and social performance and identify opportunities for continuous improvement.

🎯 Requirements

• Bachelor's degree required. • Several years of experience in editorial, content strategy, or communications within luxury travel. • Experience writing polished editorial or long-form content with a refined editorial voice. • Experience editing and proofreading written content to a high standard. • Experience partnering with Travel Advisors and Leadership. • Available during Eastern Time business hours.

🏖️ Benefits

• Competitive Compensation: Annual salary of 70,000-85,000 USD/year with a performance-based, discretionary bonus • Comprehensive Benefits: Fully covered medical, dental, and vision insurance • 401(k) Plan: Access to our retirement savings program • Generous Time Off: Ample PTO plus company holidays to recharge and reset • Career Growth: Opportunity to develop toward a senior leadership role, with increasing ownership and strategic decision-making over time. • Flexibility: Remote work environment with the ability to manage your schedule effectively • Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground