Customer Success Team Manager – Financial Technology

🕒 September 2

🇺🇸 United States – Remote

💵 $70k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 41%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MarketStar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

MarketStar is a company that provides comprehensive growth-focused solutions, emphasizing demand generation, digital marketing, customer success, and revenue operations. They work in B2B contexts to drive business growth by optimizing sales pipelines, partner channels, and customer relationships. MarketStar utilizes advanced technologies and data-driven strategies to enhance customer retention and increase revenue through tech stack optimization, automation, and strategic planning. They boast significant achievements in partner-driven revenue expansion and customer success in various industry segments.

📋 Description

• Drive the team to meet and exceed metrics and client expectations through successful pipeline management processes • Coach and develop customer success representatives to succeed in hitting daily, weekly, and monthly input and output targets • Collaborate and align with other customer success managers within the assigned program, sharing best practices and solving problems collectively • Present customer success solutions and strategies to clients, highlighting the value proposition • Utilize data management skills to analyze performance and ensure data accuracy • Hold regular team meetings, huddles, and employee 1:1s to ensure alignment to performance expectations and company values • Assess current team processes, procedures, and outcomes to identify opportunities for improvement, and build and execute implementation plans • Maintain strong client relationships through proactive engagement and effective communication • Ensure adherence to risk management and compliance standards in all sales activities • Collaborate with other departments to identify new business opportunities and support customer success and sales efforts • Perform other related duties as assigned

🎯 Requirements

• Experience with payment processing, money movement, or other financial/payment products • Proven experience in a customer success or account management role, ideally within a SaaS, financial software, or subscription-based business model • Experience managing a dedicated book of business in the mid-market space • Successful performance in B2B customer success or sales • Experience in FinTech or SaaS sales highly preferred • Prior experience leading a team in a fast paced, quota driven environment • SaaS experience highly preferred • Excellent verbal, presentation, and written communication skill • Experience building strong relationships, managing conflict, and leading by example • Track record of coaching and developing low performers to reach target attainment • Familiarity with Microsoft and/or G Suite tools • Salesforce experience highly preferred • Customer centric attitude with the ability to motivate others and drive standards of excellence • Ability to adapt and effectively multi-task in a dynamic environment • Strong analytical skills to interpret data and drive informed decision-making • Excellent client engagement skills to build and maintain strong relationships • Strong understanding of sales analytics including data and reporting trends, showcasing/duplicating success, and identifying/correcting opportunities • Effective customer success or sales skills to support business development efforts and achieve sales targets • Familiarity with technology and tools to enhance customer success, sales operations and client satisfaction • Knowledge of Salesforce preferred

🏖️ Benefits

• Structured learning and career development programs • Mental health program • Generous Paid Time Off policy • Paid medical leave • Child/Dependent care reimbursement • Education reimbursement • 401k match • Hardship loan program • Access to financial wellness advisor • Comprehensive healthcare coverage including medical, dental, and vision

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