Information Specialist I

Job not on LinkedIn

🔥 8 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $61.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MASSAGO

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2015

MASSAGO is a company; no details were provided beyond the company name and the single-word input 'OK'. Its business model, products, target customers, and industry are unknown based on the provided text. I cannot reliably determine specific industries without further information.

📋 Description

• Answer inbound calls from the public • Provide information to callers • Make internal and external referrals to government agencies or community organizations • Serve as the first point of contact for members of the public contacting the Attorney General’s Office • Answer questions and provide information about AGO services and divisions • Provide explanations and directions regarding the filing, processing, and assignment of complaints • Participate in regular trainings with divisions across the AGO

🎯 Requirements

• Associate or bachelor’s degree, preferred • Professional experience in a call center or public-facing customer service role • Proficiency in Spanish, Haitian-Creole, or Portuguese required • Significant experience working with people from different ethnic, cultural, and economic backgrounds • Exceptional customer service skills • Ability to communicate effectively with the public, including people under physical and/or emotional stress • Effective interpersonal, verbal, written, and reading comprehension skills • Familiarity with web-based applications required • Ability to handle confidential information with discretion • Ability to exercise sound judgment and follow written and oral instructions • Ability to adjust to changing situations and priorities • Comfort spending a significant portion of each day on the telephone • Willingness to travel occasionally to the Boston Office for trainings and meetings • Must be comfortable working remotely and have reliable internet and cell phone service

🏖️ Benefits

• Occasional travel to the Boston Office for trainings and meetings, with notice • Ample advanced notice for required travel • Reasonable accommodation assistance for applicants with disabilities