Products & Services Coordinator

🔥 2 minutes ago

🐊 Florida, Kentucky, +3 more states – Remote

🐊 Florida – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Duke Energy Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

Duke Energy Corporation is a Fortune 150 energy holding company headquartered in Charlotte, N. C. It operates electric utilities that serve 8. 4 million customers across several states, with a total energy capacity of 54,800 megawatts. The company is also involved in natural gas distribution, serving 1. 7 million customers. Duke Energy is committed to a clean energy transition, aiming for net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company invests in electric grid upgrades and cleaner energy solutions including renewable sources, energy storage, and nuclear power.

📋 Description

• Handle inbound and outbound customer calls for the EnergyWise Home program • Respond to enrollment, service, and general program inquiries • Verify customer and premise information and qualify customers for enrollment • Complete program enrollments • Create, document, and track Field Service Requests (FSRs) • Schedule in-home appointments with field advisors and installation contractors • Troubleshoot device and service issues • Apply program rules consistently and escalate exceptions appropriately • Maintain accurate, audit-ready records across systems of record • Participate in assigned DOC teams and special projects, including process improvements and system testing • Support community outreach events and provide storm recovery support as assigned • Handle administrative tasks, including maintaining procedures, job aids, and daily tracking

🎯 Requirements

• High School Diploma/GED • Minimum 2 years’ related work experience • Call center experience preferred • Bilingual (English and Spanish) highly desirable • Understanding of Duke Energy's Customer Information Systems (Salesforce and C4C) preferred • Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting strict performance expectations • Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future • Must live within a Duke Energy footprint state (NC, SC, FL, OH, KY, IN) or the DC metro area • Must live within a reasonable commute to a Duke Energy facility

🏖️ Benefits

• Friendly work environment • Opportunities for growth and development • Recognition for your work • Competitive pay and benefits • No travel required