Area Installation Specialist

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Assist with the customer experience throughout the install job life cycle • Perform technical measures, assess pre-existing conditions, and perform product affirmations • Conduct Job Site Inspections (JSIs) to review quality of work • Conduct service provider badging checks • Meet with customers to ensure the install experience is consistent with The Home Depot standards • Resolve customer complaints and open questions • Make decisions to prevent cycle-time delays • Work with service providers to resolve issues • Approve or escalate project changes before moving forward • Ensure all open items are completed to the customer's satisfaction • Initiate and maintain regular communication with customers across the install life cycle • Manage open services and assigned Care Tickets to resolution • Manage all jobs from the assigned area and product category • Inspect work for adherence to industry construction standards • Ensure job scope changes are documented • Manage timely closure of all open services within the assigned area • Assist in managing customer inquiries, open services, and jobs-on-hold • Initiate change-of-scope requests • Use reporting and related systems to provide customer experience and accuracy at install

🎯 Requirements

• Must be eighteen years of age or older • Must be legally permitted to work in the United States • Must pass pre-employment test if applicable • Construction/home improvement industry experience • Prior experience managing residential home improvement install projects • Bachelor's degree program or equivalent degree in a field of study related to the job • 5 years of work experience • Strong time management and organizational skills • Strong negotiating skills • Strong business acumen • Problem solving and multi-tasking skills • Collaborative leadership skills where strong value is placed on partnerships • Typically requires overnight travel less than 10% of the time • Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward • Usually in a comfortable environment but with regular exposure to dust, fumes or odors