Community Manager

🔥 19 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🌵 Arizona, California, +15 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $138k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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MasterClass

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

📚 Education

Education

MasterClass is an online education platform that provides users with access to thousands of video lessons taught by renowned experts in various fields. With a focus on personal and professional development, MasterClass offers courses covering topics such as career advancement, acting, music, writing, cooking, science, technology, and more. Users can learn at their own pace and improve skills in diverse areas including arts, leadership, lifestyle, and interior design. The platform emphasizes learning from the best to be your best.

📋 Description

• Own the community experience for MasterClass Executive and Certificates cohorts end to end, from onboarding and daily engagement through alumni programming • Set the community strategy and create rituals, programming, and connections that turn each cohort into an engaged network • Serve as the daily voice of the community by facilitating conversations, answering questions, connecting learners, and creating a welcoming environment • Manage multiple cohorts simultaneously while monitoring engagement, sentiment, and retention and proactively re-engaging learners • Build and manage community platforms, channels, playbooks, templates, automations, and AI-enabled workflows for scale • Identify and support learner leaders, mentors, and alumni advocates • Partner with Events on weekly live sessions and in-person experiences, driving attendance and post-event engagement • Partner with Product, Marketing, Program, and Support to turn learner feedback and community insights into improvements

🎯 Requirements

• 6+ years of experience in community management, learner or member experience, customer engagement, or a related field, including direct ownership of a community program • Proven experience building and growing an engaged online community, ideally from an early or ambiguous starting point • Exceptional written communication and facilitation skills, with the ability to engage a sophisticated professional or executive audience • Hands-on experience with community platforms such as Circle, Slack, Discord, Discourse, or Mighty Networks • Strong organizational and project management skills, with the ability to manage multiple cohorts, programs, and community moments simultaneously • Comfortable using engagement and retention data to test ideas, identify opportunities, and continuously improve the community experience • Curious and adaptable when it comes to emerging technology, including AI-enabled community workflows • Willing to travel for in-person experiences and flex working hours around live programming and key cohort milestones • Role open to applicants based in AZ, CA, CT, FL, GA, IL, MA, MI, NH, NJ, NY, NC, OH, PA, TN, TX, UT, WA, Ontario, or British Columbia, Canada

🏖️ Benefits

• Equity • Medical insurance • Dental insurance • Vision insurance • Flexible PTO • Remote-first workforce • Collaborative work spaces in San Francisco and Kitchener, Ontario • Reasonable accommodations for qualified individuals with disabilities