Lead Care Coordinator

🕒 Yesterday

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mavida Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏥 Healthcare

👥 B2C

🧘 Wellness

💰 $2M Seed Round on 2024-05

Healthcare • B2C • Wellness

Mavida Health is a Los Angeles-based maternal mental health platform that provides specialized online mental health care for women across reproductive life stages (trying to conceive, pregnancy, postpartum, parenting, grieving, and (peri)menopause). Its MD-led clinical services include individualized therapy, medication management, couples/family therapy, group therapy, and access to an expert-moderated peer community and an education/resource library. Mavida operates via a mobile/web app, offers both insurance (in‑network with several major carriers in CA, NY, NJ, and TX) and self-pay options, and currently delivers clinical care in New Jersey, New York, California and Texas. The company was co‑founded by Emma Sugerman and Dr. Sarah Oreck and emphasizes whole-person, community-based support for women's mental health.

📋 Description

• Provide day-to-day leadership, guidance, and support to the Member Operations team. • Serve as a primary resource and escalation point for care coordinators handling complex member inquiries, operational challenges, and care coordination needs. • Monitor workflows, identify bottlenecks, and recommend improvements to efficiency and member experience. • Collaborate with clinical leadership and internal operations teams to improve communication, streamline processes, and support continuity of care. • Establish, maintain, and improve standard operating procedures, training resources, and quality standards. • Support tracking and reporting of operational metrics, including member response times, service quality, and care coordination efficiency. • Provide compassionate member support throughout the care journey. • Assist with onboarding, intake documentation, and navigation of Mavida's telehealth platform. • Follow up regarding clinician communication, scheduling, documentation, care transitions, and next steps. • Respond to member inquiries via phone, email, and other communication platforms. • Assist with referrals, care transitions, and ongoing coordination of member services. • Maintain accurate, current, and HIPAA-compliant member records in EHR systems and internal platforms. • Identify and escalate urgent member concerns, barriers to care, and clinical questions.

🎯 Requirements

• 3–5+ years of experience in healthcare administration, patient coordination, care navigation, member operations, or a related field. • Experience working in behavioral health, mental health, psychiatry, or telehealth strongly preferred. • Bachelor's degree in healthcare administration, psychology, public health, social work, or a related field preferred, or equivalent professional experience. • Prior experience leading, mentoring, training, or providing operational oversight to a team, preferably in a healthcare or patient-facing environment. • Demonstrated ability to balance leadership responsibilities with hands-on operational work in a fast-paced environment. • Strong interpersonal and communication skills, with the ability to support members compassionately while providing clear direction and guidance to team members. • Excellent organizational and time-management skills, with the ability to prioritize competing demands and oversee multiple workflows. • Proven problem-solving and decision-making skills, with the ability to independently resolve operational challenges and escalate concerns appropriately. • Ability to work independently and collaboratively in a fully remote environment. • Proficiency with electronic health records (EHR), scheduling platforms, and healthcare management systems. • Comfortable learning new technologies and adapting to evolving workflows and processes. • A proactive, solutions-oriented leader who is willing to step in wherever needed. • Passion for women's healthcare, maternal mental health, and improving access to quality mental healthcare.

🏖️ Benefits

• Comprehensive training/onboarding • Medical/Dental/Vision insurance, plus Health Savings Account (HSA) for relevant plans • 401(k) through Betterment • Flexible PTO: Mavida Health offers paid time off to full-time employees for vacations, holidays, sick days, and personal time, as well as a unique flex time policy that covers shorter breaks • Personal equipment budget (Apple laptop + one auxiliary item) • Ongoing training around women's unique mood and anxiety disorders • Opportunities for ongoing mentorship, in-person meetings, and professional development

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