Customer Support Specialist

🕒 May 11

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 48%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Mayflower

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🥽 AR/VR

🤖 Artificial Intelligence

📱 Media

AR/VR • Artificial Intelligence • Media

Mayflower is a technology company that builds global IT products to transform live entertainment and live-streaming experiences. The company develops in-house systems and platforms that combine AR/VR, machine learning, computer vision, and payment orchestration to increase engagement and perception for large-scale entertainment audiences. Mayflower emphasizes product quality, experimentation, and employee support, operating with full-cycle teams and a broad engineering stack.

📋 Description

• Handle and resolve customer complaints while providing the best customer experience • Investigate complaints and troubleshoot issues • Identify trending problems • Report bugs to the technical team • Work in a 24/7 shift rotation of 9 hours to help maintain a clean and safe platform and ensure a positive user experience

🎯 Requirements

• 1+ year experience as a Customer Support Specialist (chats, emails, tickets) • Ability to work morning, day, and night shifts • Very good English skills (C1) • Experience with ticketing systems (e.g. Zendesk, Intercom, etc.) • Perfect communication and problem-solving skills • Customer orientation and ability to adapt/respond to different types of characters

🏖️ Benefits

• Full remote work • Competitive compensation with a service contract • Transparent performance reviews twice a year, with bonus opportunities and salary adjustments • Annual allowance for home office improvements, sports activities, equipment upgrades, and more • Paid language courses • Access to various learning platforms • Mindfulness benefit, including psychological support with 50% coverage • Career growth opportunities in a fast-scaling project • Opportunities to influence technical decisions • Peer reward program celebrating contributions across the team