Director of Retail Operations

🕒 6 days ago

🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Lead, engage, and develop the leaders responsible for Uniprix operations, Proxim operations, and cosmetics operations. • Set expectations, manage performance, and develop team autonomy, leadership, and accountability. • Ensure execution of the business plan and achievement of sales, profitability, and operational performance objectives across the network. • Identify, prioritize, and implement operational levers that drive sales growth, improve the customer experience, and strengthen member loyalty. • Establish priorities, coordinate resources, and ensure team alignment. • Ensure the consistent application of standards, programs, processes, and best practices across the various banners. • Define, monitor, and analyze performance indicators and implement the required corrective actions. • Lead change management activities related to strategic initiatives and operational transformations. • Act as a business partner to the organization’s various functions. • Advise senior leadership on risks, opportunities, and issues that may influence network performance. • Maintain a regular field presence with teams and pharmacies. • Manage the resources and budgets under the role’s responsibility and ensure compliance with policies and regulatory requirements.

🎯 Requirements

• University degree in business administration, management, retail, or a related discipline. • At least 10 years of experience in retail operations or a comparable multisite environment. • At least 5 years of experience managing and developing management teams. • Demonstrated experience in change management, continuous improvement, and performance management. • Significant experience in a performance-metrics-driven environment focused on sales growth and achieving business results. • Engaging leadership style and demonstrated ability to develop other leaders. • Strong ability to influence and engage stakeholders in a matrixed environment. • Excellent planning, prioritization, and follow-up skills. • Results-oriented, with a strong focus on execution and accountability. • Strong analytical skills and the ability to turn data into concrete actions. • Excellent communication and stakeholder management skills. • Bilingual in French and English. • Proficiency in spoken and written English to support internal and/or external clients outside Quebec and/or in the United States.

🏖️ Benefits

• McKesson is an equal opportunity employer. • Accommodation is available for applicants’ needs throughout all stages of the recruitment and selection process, up to the point of undue hardship.

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