Solutions Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $68.5k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MD Integrations

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏥 Healthcare

📡 Telecommunications

Healthcare • Telecommunications

MD Integrations is a doctor-founded asynchronous telemedicine technology company connecting virtual healthcare providers with patients using a best-in-class white-label telemedicine portal integrated with a physician-only clinical network. From a doctor’s perspective, MD Integrations offers the most efficient and intuitive asynchronous telemedicine platform in the industry. Designed from the ground up to eliminate confusing workflow complexities, unfair ‘fastest first’ case allocation, and other productivity challenges present in existing telemedicine platforms, our user-friendly, pay-per-case portal allows doctors to focus on why they became doctors – providing the best care for their patients.

📋 Description

• Act as the technical point of contact for new customer integrations from setup to post-launch support • Assist customers with API configuration and test scenarios • Validate integration setup over screen share and guide customers in real time • Troubleshoot integration issues using Postman, logs, and internal dashboards • Collaborate with engineering on complex escalations • Translate customer inquiries and data needs into technical tasks and configuration notes • Work with Clinical Support Team and Customer Success Managers to align customer expectations and technical capabilities • Create or improve internal and client-facing technical documentation, guides, dashboards, workflows, and knowledge base • Identify recurring issues or friction points and recommend ways to simplify or automate integration processes • Maintain responsiveness, follow-through, and customer empathy throughout the integration lifecycle

🎯 Requirements

• 3+ years’ experience in a prospect-/customer-facing role directly supporting technical implementations such as a Solutions Engineer or Technical Support • Strong foundational understanding of APIs, Webhooks, JSON payloads, and HTTP status codes • Understanding of Webhooks and REST APIs • Familiarity with data mapping, payload structures, or basic scripting (Python, JavaScript, or SQL) • Experience using tools such as HubSpot, Postman or equivalent for troubleshooting and testing API calls • Ability to communicate technical concepts and processes to both technical and non-technical users • Experience documenting integration processes or producing customer-facing support materials, including workflows, process diagrams and SOPs • High attention to detail and organization; able to manage multiple projects and stakeholders simultaneously • Demonstrated curiosity and ability to learn new systems, data flows, and integration logic quickly • Customer-first mindset • Experience in SaaS or healthcare technology integrations preferred • Must be unable to require US visa sponsorship; role is for US-based employees

🏖️ Benefits

• Health, dental, and vision insurance with generous subsidy • Company-covered life and disability insurance • 401(k) with match for full-time, US-based employees • On-the-job training and growth opportunities • Fully remote work arrangements • Collaborative and supportive work environment