AI Enablement Specialist

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MeanPug Digital

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🤝 B2B

📱 Media

B2B • Media

MeanPug Digital is a full-service digital marketing agency that specializes in client origination and growth for law firms. Founded in 2020 by former senior marketing and engineering leaders from large personal injury practices, MeanPug offers end-to-end services—website design and development, SEO, GEO/AI answer-engine optimization, digital advertising (PPC, TV, radio, billboard), content and video production, email and social media management, branding, and analytics—tailored to law firms of varying sizes and practice areas. The agency positions itself as a strategic B2B partner focused on measurable case generation and revenue growth, claiming industry results such as helping large personal injury firms scale and contributing to billions in case recoveries for clients.

📋 Description

• Build and configure AI voice agents for inbound call handling, working closely with our Legal Intake Manager to ensure conversations meet client qualification standards • Integrate voice agent platforms with law firm CRMs, intake systems, and call tracking tools • Design and iterate on call flows, qualification logic, escalation triggers, and handoff protocols • Monitor voice agent performance and continuously improve based on call transcripts, conversion data, and client feedback • Identify and build automation workflows that eliminate repetitive internal tasks across the agency • Develop AI-powered tools and integrations that improve how our teams deliver work for clients • Evaluate and recommend new AI platforms, tools, and approaches as the space evolves • Document what you build so the team can maintain, iterate, and scale it without you being the bottleneck

🎯 Requirements

• 3 to 5 years of experience building AI workflows, automations, or integrations in a production environment • Hands-on experience with AI voice agent platforms such as Bland AI, Vapi, Retell AI, Eleven Labs, or similar • Strong understanding of how to design conversation flows, intent logic, and escalation handling for voice or chat agents • Experience integrating AI tools with third-party platforms via APIs, webhooks, or no-code/low-code tools such as Make, Zapier, or n8n • Comfortable working across the full build cycle, from scoping and prototyping through deployment and iteration • Strong documentation habits, you build things other people can understand and maintain • Self-directed and comfortable operating in an environment where the roadmap is still being defined • Bonus skills (nice to have) • Experience building AI workflows in a legal, healthcare, or other regulated industry context • Familiarity with legal CRM or intake platforms such as Clio, Litify, or Lead Docket • Experience with LLM prompt engineering or fine-tuning for specific use cases • Working knowledge of Python or JavaScript for custom integrations • Background in digital marketing or agency operations

🏖️ Benefits

• Medical, dental, and vision insurance • Company-sponsored 401(k) with matching • Flexible work schedule, work when and where you're most productive as long as deliverables are met • Up to $500 reimbursement for pet adoption fees or vaccinations • Technology stipend for equipment setup • Professional development opportunities