Director, Technology Implementations – Workflow

Job not on LinkedIn

🔥 1 minute ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Med-Metrix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

☁️ SaaS

💰 Private equity on 2025-09

Healthcare • SaaS

Med-Metrix is a company for which only a minimal web presence was provided (the page only displayed "Loading application... Your web browser must have JavaScript enabled... "). No product, market, or mission details were included in the supplied text. Based on the company name alone, it plausibly focuses on medical or clinical metrics, analytics, or healthcare software, but that is speculative and not confirmed by the provided information. Further public details would be required to be more specific.

📋 Description

• Own and advocate for the collections workflow platform • Lead implementations for new collections clients and existing client expansions • Oversee solution design, workflow configuration, testing, training, go-live, and stabilization • Ensure integration of client data, workflows, and operational processes into the platform • Drive implementation best practices, standards, templates, and governance • Identify implementation risks and develop mitigation strategies • Establish scalable implementation methodologies • Partner with Product, Operations, and Engineering on product vision, priorities, and roadmap • Gather feedback from implementation, operations, and client teams to identify enhancements • Build, mentor, and lead implementation consultants and solution analysts • Establish performance metrics, KPIs, support SLAs, and operational dashboards • Drive continuous improvement across onboarding, support, and product adoption • Develop team capabilities in technical troubleshooting, workflow optimization, and client consulting • Serve as primary escalation point for complex implementation and support issues • Align business requirements with technical execution • Provide executive reporting and regular status communications • Oversee post-go-live support and transition to steady-state operations • Partner with support and development teams to resolve high-priority client concerns • Use, protect, and disclose patients' PHI in accordance with HIPAA standards • Comply with Information Security and HIPAA policies and procedures • Limit PHI viewing to the minimum necessary for assigned duties

🎯 Requirements

• Bachelor's degree in Healthcare Administration, Computer Science, Information Systems, Engineering, Data Analytics, or a related field • 7+ years of experience in healthcare technology, software implementations, product management, or technical operations • 3+ years leading implementation, support, consulting, or product-focused teams • Experience serving as a Product Owner, Solution Owner, Technical Lead, or Implementation Leader • Proven experience managing complex software implementations • Ability to present to executives, clients, and technical teams and communicate complex concepts clearly and effectively • Strong SQL skills, including writing complex queries and analyzing datasets to validate implementation results • Knowledge of healthcare data transactions including 837, 835, and 277 • Knowledge of AWS Cloud technologies and AI/ML-enabled healthcare applications preferred • Proficiency in Microsoft Office Suite • Strong interpersonal, written, and verbal communication skills • Strong problem-solving and creative skills, sound judgment, and ability to make decisions based on accurate and timely analyses • High integrity and dependability, urgency, and results orientation • Willingness to work a flexible schedule and outside normal business hours as needed • Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes • Ability to follow directions, collaborate with others, and handle stress

🏖️ Benefits

• Flexible schedule and work outside normal business hours as needed • Travel to client sites may be required up to 5% annually