Patient Resolution Specialist

Job not on LinkedIn

🔥 1 hour ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Med-Metrix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

☁️ SaaS

🔥 Funding within the last year

💰 Private equity on 2025-09

Healthcare • SaaS

Med-Metrix is a company for which only a minimal web presence was provided (the page only displayed "Loading application... Your web browser must have JavaScript enabled... "). No product, market, or mission details were included in the supplied text. Based on the company name alone, it plausibly focuses on medical or clinical metrics, analytics, or healthcare software, but that is speculative and not confirmed by the provided information. Further public details would be required to be more specific.

📋 Description

• Manage a continuous and high volume of in-bound and out-bound calls from patients, health systems, and insurance carriers, while simultaneously navigating and updating numerous systems, to resolve patient accounts inquiries and collect payment • Attain payment of outstanding patient accounts through use of effective negotiation and customer service skills • Accurately records status of collection efforts in company and member systems • Research alternate insurance or payment options from various client resources available while navigating and updating multiple patient accounting systems. • Assess caller status to ensure the protection of patient privacy and compliance with State and Federal guidelines • Responsible for meeting monthly goals and quality standards through efficient and accurate work processes • Other duties as assigned • Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards • Understand and comply with Information Security and HIPAA policies and procedures at all times • Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

🎯 Requirements

• High school diploma or equivalent required • At least 5 years’ experience working in a related role, with at least 1 year experience working in an inbound/outbound call center environment • Strong working knowledge of the healthcare reimbursement process • Working knowledge of Microsoft Office applications • Strong interpersonal skills, ability to communicate well at all levels of the organization • Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses • High level of integrity and dependability with a strong sense of urgency and results oriented • Excellent written and verbal communication skills required • Gracious and welcoming personality for customer service interaction.