Manager, Engagement Management

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Medallion

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 $43M Series C - Medallion on 2025-08

Healthcare Insurance • SaaS • Artificial Intelligence

Medallion is an AI-powered healthcare operations company that provides a SaaS platform to automate provider credentialing, payer enrollment, licensing, privileging, and ongoing monitoring. The platform uses machine learning and real-time automation to extract and standardize data, manage payer-specific and state rules, run automated follow-ups, and ensure compliance with NCQA and TJC standards—reducing costs and accelerating provider onboarding. Medallion serves payers, provider groups, health systems, RCM organizations, and digital health companies with a focus on lowering administrative burden and improving network readiness.

📋 Description

• Lead, coach, and develop a team of Engagement Managers responsible for managing strategic post-sales customer relationships • Provide guidance on engagement strategies, project execution, and technical solutioning • Set clear goals and performance expectations, fostering accountability and continuous development • Prioritize team resources effectively across a dynamic, growing portfolio of enterprise customers • Drive consistency in project coordination, resource planning, and milestone tracking across the team • Oversee customer relationship management across the team, ensuring consistent delivery of a high-quality, trusted experience • Act as the escalation point for complex customer needs, partnering cross-functionally to resolve issues • Support the team in delivering strategic insights aligned with each customer's business goals • Track and report on key metrics related to customer satisfaction, retention, and engagement team performance • Lead initiatives that increase value delivery and strengthen long-term partnerships • Analyze workflows and identify inefficiencies to enhance operational effectiveness • Implement best practices and process improvements that drive better outcomes for clients and internal teams • Continuously seek opportunities to streamline operations and maximize customer

🎯 Requirements

• 8+ years of experience in customer success, engagement management, or consulting, ideally supporting complex healthcare customers • 3+ years in a leadership role managing customer-facing teams • Experience owning healthcare customer relationships in a SaaS startup environment • Proven ability to drive customer engagement initiatives using data, product knowledge, and industry expertise • Demonstrated success identifying solutions, improving client strategies, and driving change in complex, fast-moving environments • Strong project management skills, with the ability to manage multiple priorities and drive alignment across executive stakeholders • Ability to influence and build credibility and trust across the organization and with customers

🏖️ Benefits

• Competitive equity and benefits as part of total compensation package