Training Team Lead

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $60k - $85k / year

⏰ Full Time

🟠 Senior

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Medallion

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 $43M Series C - Medallion on 2025-08

Healthcare Insurance • SaaS • Artificial Intelligence

Medallion is an AI-powered healthcare operations company that provides a SaaS platform to automate provider credentialing, payer enrollment, licensing, privileging, and ongoing monitoring. The platform uses machine learning and real-time automation to extract and standardize data, manage payer-specific and state rules, run automated follow-ups, and ensure compliance with NCQA and TJC standards—reducing costs and accelerating provider onboarding. Medallion serves payers, provider groups, health systems, RCM organizations, and digital health companies with a focus on lowering administrative burden and improving network readiness.

📋 Description

• Own the design and delivery of a structured onboarding program for every new hire • Build and distribute onboarding itineraries ahead of each new hire's start date • Facilitate new hire recaps with managers to assess performance and readiness • Partner with the Training and Development Manager, Team Managers, BPO Managers, and other stakeholders to keep onboarding and training programs running smoothly • Ensure all required system access (OpenPhone, FaxPlus, Medallion) is provisioned before start date, and troubleshoot any access issues • Help design and execute role-specific onboarding plans tailored to each team's needs • Deliver refresher and remedial training to keep existing staff sharp and up to speed • Support the rollout of process updates, tool changes, and workflow enhancements • Translate process and workflow changes into clear, actionable guidance for staff • Coach team members on new tasks, systems, and tools as they're introduced • Track new hire and staff understanding of processes, systems, and role-specific knowledge • Share performance and readiness documentation with Team Managers • Spot performance gaps early and partner with managers to close them • Build and maintain training resources — job aids, process documentation, instructional videos — that make onboarding and training easier • Own the ongoing upkeep of training documentation, onboarding materials, and SOP alignment • Keep all training resources organized and current in Google Drive • Regularly review and update materials to reflect the latest workflow, system, and process changes • Support the design and execution of training programs for BPO partners • Conduct quality/adherence audits on BPO work and turn findings into concrete recommendations for improving training materials, agent performance, and processes • Support the rollout of new workflows across BPO teams • Provide hands-on guidance to ensure accuracy and consistency in BPO execution

🎯 Requirements

• 3+ years experience designing, running, or supporting structured onboarding or training programs, ideally in a fast-paced operations, BPO, or healthcare SaaS environment • Clear, organized communicator and able to translate process changes into simple, actionable guidance for frontline staff • Familiarity with payor enrollment related applications and processes. • Proven experience flagging onboarding and training gaps (tooling, permissions, readiness) before they become blockers • Experience building and maintaining training materials, and able to continuously keep documentation current • Strong cross-functional partner, comfortable working with Team Managers, BPO Managers, and Training leadership to solve onboarding and performance gaps • Experience tracking performance and readiness data to improve training programs • Expertise in using GSuites tools include GSheets, GDocs, and GMail • Strong operational skills that drives organizational process improvements • Problem solving, project management, interpersonal, and organizational skills

🏖️ Benefits

• equity • bonus • benefits