Bilingual Patient Care Navigator

🕒 September 3

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medcor

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏗️ Construction

🍽️ Food & Beverage

📦 Logistics

Construction • Food & Beverage • Logistics

Medcor is a healthcare company that specializes in reducing claims and preventing over-treatment through the establishment of onsite clinics, workplace safety initiatives, telehealth services, and wellness programs. By adopting a proactive approach, Medcor focuses on creating healthier workplaces while optimizing costs for employers across various industries including manufacturing, construction, retail, and food processing. Their services include mobile occupational health services, injury triage, and employer support, all aimed at improving employee health outcomes and managing healthcare-related costs effectively.

📋 Description

• Process calls and generate reports from Medcor Telehealth Triage clients, supervisors, or injured workers when triage is not required • Answer inbound employee and supervisor injury report calls in a fast-paced remote call center environment • Immediately transfer calls requiring triage to the appropriate triage queue • Follow standard operating procedures and client-specific directives • Gather and document workplace incident demographic information • Provide requested information to injured workers or supervisors • Enter accurate call information into Medcor’s proprietary Triage software • Follow protocols, proprietary algorithms, and application forms/fields • Use professional phone etiquette and customer service skills • Assist callers with problem solving • Communicate clearly using appropriate questioning and clarification • Collect and input data supporting documentation and reports • Follow HIPAA compliance policies • Maintain schedule adherence and accurately record shift activities • Monitor dashboard performance metrics and participate in coaching sessions • Complete compliance modules, training bulletins, and staff meeting newsletters • Complete projects and duties delegated by the Operations Manager or Director • Attend meetings requested by leadership or Learning and Development teams • Support Medcor’s core values and culture

🎯 Requirements

• High school diploma or GED • Fluent in both English and Spanish • At least two years of customer service or client relations experience preferred • Basic understanding of occupational job processes and potential injuries helpful • Proficient at data entry with speed and accuracy while listening and engaging in conversation • Ability to type at least 25 words per minute • PC proficiency • Experience with Microsoft Office applications including Word, Excel, and Outlook • Ability to maintain a high-speed, hard-wired internet connection at the advocate residence meeting Medcor IT specifications • Excellent verbal and written communication skills • Ability to work in a call center environment with minimal oversight

🏖️ Benefits

• Competitive pay and benefits • Training to give you the tools you need to succeed • Paid time off • Health and dental insurance • 401K with match • Education reimbursement • Supportive environment • Opportunities to move vertically, horizontally, and geographically • Peer recognition program • Tobacco-free and smoke-free workplace