Patient Care Navigator

🔥 20 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medcor

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏗️ Construction

🍽️ Food & Beverage

📦 Logistics

Construction • Food & Beverage • Logistics

Medcor is a healthcare company that specializes in reducing claims and preventing over-treatment through the establishment of onsite clinics, workplace safety initiatives, telehealth services, and wellness programs. By adopting a proactive approach, Medcor focuses on creating healthier workplaces while optimizing costs for employers across various industries including manufacturing, construction, retail, and food processing. Their services include mobile occupational health services, injury triage, and employer support, all aimed at improving employee health outcomes and managing healthcare-related costs effectively.

📋 Description

• Process calls and generate reports from Medcor Telehealth Triage clients, supervisors, or injured workers when triage is not required • Answer inbound employee and supervisor injury report calls in a fast-paced remote call center environment • Immediately transfer calls requiring triage to the appropriate triage queue • Follow standard operating procedures and client-specific directives • Gather and document demographic and incident information • Enter accurate information into Medcor’s proprietary Triage software application • Follow Medcor’s proprietary algorithms and complete application forms and fields • Use professional phone etiquette and customer service skills to support client satisfaction and retention • Assist callers with problem-solving related to their calls • Communicate clearly, ask appropriate questions, and clarify information • Read and apply client-specific directives throughout the call process • Collect and input data elements supporting documentation and reports • Follow HIPAA compliance policies to protect confidentiality • Maintain personal schedule adherence and accurately record shift activities using the phone system • Monitor performance dashboard metrics and participate in coaching sessions • Comply with departmental call processing, attendance, adherence, and quality standards • Complete annual or monthly MedcorU assignments, including compliance modules, training bulletins, and staff meeting newsletters • Complete projects and duties delegated by the Operations Manager or Director • Support Medcor’s core values and culture • Attend meetings requested by leadership or Learning and Development teams

🎯 Requirements

• High school diploma or GED • At least two years of customer service or client relations experience is preferred • Basic understanding of occupational job processes and potential injuries as it relates to various industries is helpful • Proficient at data entry with speed and accuracy while listening and engaging in conversation • Ability to type at least 25 words per minute • PC proficiency required • Experience with Microsoft Office applications including Word, Excel, and Outlook • Ability to maintain a high-speed, hard-wired internet connection at advocate residence meeting Medcor IT specifications • Excellent verbal/phone skills • Strong work ethic • Working knowledge or background in any medical field strongly preferred but not required • Comfortable working in a call center environment with minimal oversight or direct interaction with coworkers • Excellent verbal/written communication skills • Bilingual Spanish is not required • Ability to work full-time, 40 hours per week, day/evening eight- or ten-hour shifts between 8a-7p, with alternating weekends • HIPAA compliance

🏖️ Benefits

• Competitive pay and benefits • Training to give you the tools you need to succeed • Paid time off • Health and dental insurance • 401K with match • Education reimbursement • Supportive environment • Opportunities to move vertically, horizontally, and geographically • Open-door policy • Tobacco-free and smoke-free workplace