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Service Desk Agent

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πŸ”₯ 1 hour ago

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Logo of Medical Technology Solutions, LLC

Medical Technology Solutions, LLC

2 - 10 employees

πŸ›οΈ eCommerce

πŸͺ Marketplace

🀝 B2B

eCommerce β€’ Marketplace β€’ B2B

Medical Technology Solutions, LLC is presented in the provided text not as an operating medical-technology business but as a domain name listing (MedicalTechnologySolutions. com) offered for sale through a domain marketplace (HugeDomains. com). The listing shows the domain is available to "Buy now" for $3,095 or via a payment plan (24 payments of $128. 96), with transfer handled through the registrar NameBright. com. The page emphasizes domain-sale policies (transfer rules, WHOIS privacy, what comes with a domain), customer service, testimonials, and ancillary services (NameBright email/hosting available separately). There is no indication that the domain is associated with an active medical device, software, or services company β€” it is a digital asset offered for purchase.

πŸ“‹ Description

β€’ Evaluate all incoming tickets and escalate as needed β€’ Provide tech support on login, printing, network, and desktop issues β€’ Collaborate with analysts to ensure seamless operations on Epic and Cerner systems

🎯 Requirements

β€’ Receive and review all incoming client issues via phone, email or online ticket portal. Create tickets if receiving directly via phone. β€’ Evaluate all incoming tickets. If unable to resolve, escalate to other resources as needed based on complexity or duration of support needed. β€’ Respond to user inquiries and troubleshoot IT issues via phone, via remote assistance, or various self-service ticketing systems. β€’ Provide support for workflow related problems. β€’ Provide level 1 & 2 remote technical support on various issues such login issues, printing, network and basic desktop & server troubleshooting. β€’ Assist in resolving Epic and Cerner tasks such as user account management and access control. β€’ Set up and troubleshoot Epic and Cerner connectivity for remote users. β€’ Collaborate with the client Epic and Cerner analysts to ensure seamless operations.

πŸ–οΈ Benefits

β€’ 401(k) matching β€’ Dental insurance β€’ Health insurance β€’ Paid time off β€’ Vision insurance

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