Dispatcher – NEMT

🕒 July 9

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MediDrive, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🏥 Healthcare

🚗 Transport

☁️ SaaS

Healthcare • Transport • SaaS

MediDrive is a technology-driven company providing a nationwide Non-Emergency Medical Transportation (NEMT) platform and transportation management system that connects health plans, healthcare providers, transportation providers, and members. The company operates across 48 states, managing tens of thousands of daily trips (20K+), delivering a reported 95% on-time performance and offering a broad vehicle network including ambulatory, wheelchair-accessible, and ambulette options. MediDrive emphasizes automation and analytics—claiming high levels of automated ride management, advanced routing and cost optimization, data insights, fraud prevention, and dedicated account support—while maintaining regulatory and security standards (HIPAA, SOC 2, ISO 27001).

📋 Description

• Receive, schedule, and dispatch NEMT trip requests in accordance with client, state, and health plan requirements • Coordinate trip assignments with contracted transportation providers and drivers using MediDrive’s Transportation Management System (TMS) • Monitor trips in real time to ensure on-time pickup, trip completion, and adherence to service standards • Communicate proactively with members, providers, and internal staff regarding trip status, delays, cancellations, or issues • Resolve day-of-service issues, including late pickups, no-shows, vehicle breakdowns, and eligibility discrepancies • Document all trip activity, communications, and exceptions accurately and in real time within the system • Verify trip eligibility, authorizations, mode of transport, and special member needs prior to dispatch • Escalate service failures, safety concerns, or compliance issues according to established protocols • Support provider performance by identifying recurring issues and communicating trends to management • Work collaboratively with call center, provider relations, compliance, and quality teams • Maintain strict confidentiality and comply with HIPAA and all applicable state and federal regulations • Participate in training, quality initiatives, and process improvement efforts as required

🎯 Requirements

• High school diploma or GED required; associate degree or relevant coursework preferred • Minimum of 1–2 years of dispatching experience, preferably in NEMT, transportation, logistics, or call center operations • Familiarity with Medicaid, Medicare Advantage, or healthcare transportation environments strongly preferred • Proficiency with dispatch systems, TMS platforms, and standard office software • Strong verbal and written communication skills • Ability to multitask, prioritize, and remain calm in a fast-paced, high-volume environment • Strong problem-solving skills and attention to detail • Customer-service oriented with a focus on member experience and provider collaboration • Ability to work assigned shifts, which may include early mornings, evenings, weekends, or holidays as required