Supervisor – Sales Support

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🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $73k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 0%

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Medline Industries, LP

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

💰 Private Equity Round on 2021-06

Healthcare • Logistics • Manufacturing

Medline Industries, LP is a leading healthcare company that focuses on improving clinical, financial, and operational outcomes for its customers. The company offers a wide array of over 335,000 medical products and boasts extensive warehousing capabilities with more than 28 million square feet of space. With a significant global presence of 43,000 employees, Medline provides agile and scalable solutions across all points of care, achieving a 95% next-day delivery rate within the US. The company's mission is to enhance healthcare delivery by providing superior products, supply chain resilience, and clinical expertise, all while fostering strong customer relationships through tailored, problem-solving solutions.

📋 Description

• Supervise staff responsible for servicing existing territories and/or accounts • Oversee onboarding sessions for new territories covering systems, processes, and customer service best practices • Own updates to AMSR training and materials • Conduct shadowing and role-play sessions for retention and selling skills • Provide feedback and progress reports to Sales Managers on trainees • Monitor a book of business for existing accounts in vacant territories and manage assigned accounts’ day-to-day needs • Convey knowledge of the full product portfolio to AMSR and Sales teams • Serve as an escalation point for AMSR team responses to inbound customer inquiries • Review and approve account strategies • Monitor team KPIs, including retention, growth, and CRM compliance • Support dedicated service managers and specialists for assigned accounts • Escalate complex issues to the Sales Manager • Ensure monthly and specialized reports are accurate and distributed to account partners • Maintain accurate CRM notes, account records, and follow-up tasks • Manage day-to-day activities and outcomes of a group of employees • Hire staff, recommend pay increases, perform performance reviews, train and develop staff, estimate personnel needs, assign work, meet completion dates, and ensure consistent application of organizational policies

🎯 Requirements

• High school diploma or equivalent • At least 4 years of account management and/or sales support experience • Demonstrated customer relationship skills • Time management skills required to meet sales targets and manage team members • Strong written and verbal communication skills • Experience with Customer Relationship Management (CRM) software • Proficient in MS Office, including Excel, PowerPoint, and Word • No certification or licensure required

🏖️ Benefits

• Competitive total rewards package • Continuing education & training • Health insurance • Life and disability insurance • 401(k) contributions • Paid time off • Employee Assistance Program access • Employee Resource Groups • Employee Service Corp • Career growth opportunities

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