Prior Authorization Supervisor – ENT

🕒 August 5

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $64k - $96k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Represent the company to external and internal customers and answer product-related questions • Connect customers to appropriate support or field staff • Manage a team of prior authorization specialists • Hire and train staff • Lead, direct, and monitor a remote team accustomed to independent work • Conduct regular performance reviews and provide feedback to direct reports • Develop training and education materials for internal stakeholders • Authorize hiring, firing, promotion, and rewards within the area • Ensure compliance with Medtronic Corporate Operating Policies, Code of Conduct, data management policies, customer communication requirements, collateral-material requirements, and protected patient information requirements • Support staff in resolving escalated healthcare provider and patient complaints • Identify, track, and trend customer complaints and insurance issues with leadership • Identify proactive steps to prevent future issues • Answer day-to-day questions about policies, procedures, systems, and processes • Assist team members with problem-solving • Provide backup support to other teams as requested • Initiate processes to improve service levels for internal and external customers • Assist with development and approval of Standard Operating Procedures, Work Instructions, supporting materials, and collateral materials • Monitor adherence to procedures • Onboard new HCP accounts and provide a warm welcome to the Medtronic PAS Program • Recognize team and individual contributions to patients and the program • Perform other duties as assigned

🎯 Requirements

• High school diploma (or equivalent) with 5 years of experience, or an Associate's degree with 3 years of experience, or a Baccalaureate degree and a minimum of 1 year of Customer Service Supervisory experience, or 3 years of Customer Service experience • Relevant customer service, patient access, or related experience in medical devices, medtech, healthcare, or life sciences • Unrestricted U.S. work authorization at the time of hire and for the duration of employment • Master's Degree is nice to have • Experience working in or adjacent to the managed care and health insurance industry, especially in prior authorization services, is nice to have • Customer-facing experience in either a call center or sales role is nice to have • Experience working with procedural and device coding and payment systems in the US market is nice to have • Experience reviewing commercial coverage policies and Medicare payment regulations is nice to have • For Baccalaureate degrees earned outside of the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required

🏖️ Benefits

• Competitive Salary and flexible Benefits Package • Health, Dental and vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps (global well-being program) • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement • Capital Accumulation Plan for Vice Presidents and above, or subject to IRS earning minimums • Temporary employees eligible for paid sick time as required under applicable state law • Employee Stock Purchase Plan • Short-term incentive called the Medtronic Incentive Plan (MIP)