Trainer

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Member Access Processing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1998

🛍️ eCommerce

☁️ SaaS

eCommerce • Technology • SaaS

Member Access Processing is a robust platform that offers a variety of digital tools designed to optimize link management and enhance customer connections. Their services include a URL shortener, QR code generation, and customizable landing pages, all of which help businesses engage their audiences more effectively. With analytics features that provide insight into performance, Member Access Processing enables businesses to track and analyze user interactions across various channels.

📋 Description

• Deliver live client and internal training sessions for onboarding, continuing education, operational reinforcement, and targeted issue resolution. • Use real-world scenarios, guided practice, and workflow-based exercises to build independent learner execution. • Provide real-time coaching and reinforcement during training to confirm learner understanding and training effectiveness. • Facilitate MAP employee new-hire onboarding as needed, with focus on products, systems, client support workflows, and operational execution. • Prepare clients to independently execute critical workflows including disputes, VROL, fraud monitoring, reporting, card servicing, and other MAP-supported Visa DPS functions. • Analyze client feedback, support ticket trends, escalations, and post-go-live performance indicators to identify training gaps and continuous improvement opportunities.

🎯 Requirements

• 2–4+ years of experience in training, client enablement, implementation support, or client-facing operational support roles. • Experience delivering live training in operational or production environments, not limited to classroom-style instruction. • Experience in credit unions, financial services, payments, or card-processing operations required. • Strong facilitation, storytelling, coaching, and communication skills. • Ability to translate complex systems, procedures, and workflows into clear, practical learning experiences. • Ability to manage multiple training engagements, shifting priorities, and follow-up actions simultaneously.

🏖️ Benefits

• Health insurance • Professional development • Flexible work arrangements • Paid time off