Senior Digital Product Manager – Ambulatory Virtual Health

🔥 18 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Memorial Hermann Health System

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🏥 Healthcare

🧘 Wellness

💰 $5M Grant on 2022-08

Healthcare Insurance • Healthcare • Wellness

Memorial Hermann Health System is a comprehensive healthcare organization that provides a wide range of medical services, including cancer care, cardiovascular services, emergency and trauma care, women’s health, and surgical services. With the largest network of emergency centers in Greater Houston, it focuses on delivering advanced healthcare and wellness programs tailored to individual needs. Memorial Hermann is committed to advancing health equity and enhancing community health through its various medical facilities and services.

📋 Description

• Own the design, features, operations, and outcomes of digital products supporting patient and staff experiences • Develop product vision, strategy, feature roadmaps, and operational metrics • Capture consumer and patient feedback to drive the product backlog • Partner with information systems, consumer experience, marketing, clinical, care delivery, and service line teams • Define digitally enabled consumer and patient experiences across multiple channels • Develop features and capabilities across platforms based on research, best practices, and consumer/patient needs • Discover, evaluate, and incubate internal and external partnerships, emerging technologies, and customer/patient services • Define multi-year product portfolio strategy and present it to governance bodies, steering committees, and executives • Develop operational KPIs tracking digital activity, platform leverage, and engagement • Support the health system’s digital health strategy, vision, go-to-market plan, and execution roadmap • Apply emerging digital trends and technologies across mobility, content management, and user experience • Determine investment needs, projects, and priorities with matrixed partner teams • Communicate strategic vision and change plans to internal and external stakeholders • Plan, oversee, and ensure completion of approved projects through internal and external resources • Adhere to patient, staff, and visitor safety standards, organizational policies, budgets, productivity, and quality requirements • Pursue professional growth, continuing education, and skills competency • Model compassionate, personalized, safe, and efficient service experiences • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in business, marketing, engineering, computer science, or related field preferred • Three (3) years of experience in digital product or technology development • Five (5) or more years of experience in large, cross-functional teams influencing senior-level management and key stakeholders across complex contexts • Advanced experience translating business/clinical processes into intuitive digital consumer experiences • Strong understanding of human-centered design fundamentals and customer centricity • Strong understanding of digital channels, application landscapes, technology capabilities, and cross-channel experience management • Ability to deliver results through others in a highly matrixed organization and motivate a respectful, excellence- and integrity-focused team culture • Intellectual curiosity and ability to derive insights from data and identify solutions • Understanding of mathematical and statistical concepts for meaningful decision-making • Exceptional time management and attention to detail • Excellent written and verbal communication skills across multiple management levels • Strong customer service, interpersonal, and relationship-building skills

🏖️ Benefits

• Employee-focused culture emphasizing care, recognition, and exceptional experiences • Mandatory/continuing education and skills competency support • Professional growth and development opportunities