Mid-Market Customer Success Manager

🔥 6 minutes ago

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Mento

51 - 200 employees

Founded 2020

☁️ SaaS

👥 HR Tech

🤝 B2B

💰 $6M Seed Round - Mento on 2023-02

SaaS • HR Tech • B2B

Mento is a coaching platform that helps companies develop leaders and accelerate career growth through 1:1 coaching and mentorship delivered by experienced operators. The platform pairs leaders with coaches who've held similar roles, matches based on role/goals/working style, and uses an AI coaching layer to keep sessions connected and focused on business outcomes. Mento is positioned as a performance-driven, enterprise-focused solution with measurable outcomes and a curated coach network for teams at companies.

📋 Description

• Own your portfolio. • Drive utilization and engagement. • Lead renewals and expand revenue. • Run high-quality partner touchpoints. • Build the internal case for your partners. • Improve the systems you inherit.

🎯 Requirements

• 6-10 years in customer success or account management at a B2B SaaS or tech company. • You've worked with HR, L&D, or People Ops stakeholders. • You're commercially oriented. • You're operationally sharp. • You understand what makes coaching transformational. • You operate with high ownership in ambiguous environments.

🏖️ Benefits

• Fully Remote, with preference of NY, LA, or SF • Competitive salary and equity • Medical, dental, vision, and a 401k plan • Unlimited vacation (we actually mean this) • $500 home office stipend • Access to your own Mento Coach

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