Field Service Technician II

🕒 April 13

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Mitsubishi Electric Power Products, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

⚡ Energy

🚗 Transport

🔧 Hardware

Energy • Transport • Hardware

Mitsubishi Electric Power Products, Inc. is engineering the infrastructure of the future with a focus on electric power, electronic technologies, and smart grid software. They provide a wide range of innovative products and services including high voltage power transmission, medium voltage power distribution, circuit breakers, transformers, and renewable energy solutions. MEPPI is dedicated to supporting sustainable energy initiatives, serving markets such as rail transportation and large-scale video displays with advanced technological solutions.

📋 Description

• Perform service support activities, troubleshoot and repair single and three-phase uninterruptible power supplies and peripherals to internal and external customers for the Service Center Division. • Schedule technical sales or service support for customers including emergency service calls. • Perform on-site customer service of power quality products including start-up service, preventative and remedial maintenance field modification, and testing. • Provide technical support to internal and external customers, including third-party service organizations and end users. • Inspect, test, and document failed products, components, and systems, prior to their return to the factory to determine defects and/or operational status. • Schedule and provide emergency technical support and field service on an on-call basis. • Work with other MEPPI departments to determine product solutions for improved performance and protection. • Attend daily project meetings as required. • Identify, evaluate, and repair routine product failures. • Identify and escalate non routine product failures to Supervisor. • Recommend service product offerings to customers based on customer preferences and for the long-term maintenance of the capital investment (e.g., recommend battery upgrades). • Troubleshoot malfunctions to a board level in an UPS system with minimal guidance. • Maintain service records and documentation of services provided. • Develop and deliver detailed documentation on the analysis of issues associated with the repair or inspection of UPS and/or energy storage equipment. • Guide less experienced technicians on troubleshooting system failures. • Submit accurate expense reports into the Company for reimbursement in a timely manner in accordance with Company policies.

🎯 Requirements

• Associates in Electrical Electronics or related technical field with 4 years of experience in troubleshooting and repair of a technical, electrical and/or electronic product, or equivalent education and experience. • Intermediate knowledge of UPS products, services, and peripherals including knowledge of common electrical equipment used in data centers. • Advanced knowledge and proficiency of mechanical and electronic test equipment including operation, data collection and data reporting. • Basic knowledge of communication and networking protocols. • OSHA-10 construction and NFPA-70E certification. • Advanced interpersonal, communication and presentation skills required to communicate with customers, employees and suppliers. • Advanced analytical and problem-solving skills. • Ability to read and understand detailed equipment schematics and facility one-line drawings. • Advanced computer skills with emphasis on Microsoft Office products and MRP/ERP business systems.

🏖️ Benefits

• Applicants are considered for all positions without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, age, physical or mental disability or (as defined by applicable law) medical condition or genetic information, military or veteran status or any other legally protected status.