Policy Administration – Insurance Operations Manager

🕒 August 30

🌐 United States, Canada, +1 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇬🇧 United Kingdom – Remote

💵 $800 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mercor

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🔥 Funding within the last year

💰 $350M Series C - Mercor on 2025-10

Mercor is a company for which no descriptive text was provided in the input. Additional information (products, services, target customers, or industry specifics) is needed to create an accurate summary and select appropriate industries.

📋 Description

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery • Create processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks • Write “golden” reference responses at experienced insurance-operations quality • Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards • Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions • Provide written feedback to the research team to improve model behavior • Participate in onboarding office hours and calibration sessions

🎯 Requirements

• 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management • Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention • Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes • Ability to translate policy and procedural requirements into precise operational steps • Excellent written communication, process discipline, and high attention to detail • Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions • Bonus: Experience across multiple P&C lines or insurance platforms • Bonus: Billing, premium audit, producer licensing, or forms-management experience • Bonus: Experience implementing or testing a policy administration system • Bonus: Lean, Six Sigma, project-management, or operations credential • Bonus: Experience leading service teams or establishing operational controls

🏖️ Benefits

• Earn up to $250 for each successful referral • Minimum 20 hours per week (ideally 40+) • Role starts immediately • Reasonable accommodations upon request