Director, Ambulatory Revenue Cycle Operations

🔥 10 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $120k - $150k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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Mercy Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Mercy Health is a mission-driven healthcare organization that provides direct patient care, community health services and a range of support and administrative roles. The organization emphasizes the human side of health care, compassionate, values-based service tied to a ministry mission, workforce development for bedside and support staff, flexible benefits and community outreach. Mercy Health positions itself as both an employer and community health provider focused on dignity, unity and social service.

📋 Description

• Provide strategic and operational leadership for revenue cycle functions across Medical Group, Urgent Care, and Occupational Health service lines • Drive system standardization across all markets, performance management, and stakeholder accountability • Standardize and optimize scheduling, registration, insurance verification, authorization, and patient financial engagement processes • Improve front-end revenue cycle performance through accurate registration and compliant patient data capture • Expand patient self-service capabilities, including online scheduling, digital registration, automated eligibility verification, patient portals, mobile check-in, and electronic payments • Increase patient financial responsibility collections through price transparency, point-of-service collections, payment plans, and patient education • Identify root causes of claim denials and registration-related rework and implement corrective action plans • Monitor registration quality, scheduling effectiveness, denial trends, patient collections, productivity, and revenue cycle performance using dashboards and analytics • Establish onboarding, orientation, training, and continuing education programs for scheduling, registration, and patient access staff • Evaluate and coach frontline associates and leaders and implement development plans • Lead cross-functional continuous improvement, process standardization, technology, and automation initiatives • Lead market-based revenue cycle subject matter experts supporting frontline associates and market leaders • Maintain working relationships with Epic, Ensemble, and other partners • Work in a matrix environment with accountability to Medical Group and Revenue Cycle leadership

🎯 Requirements

• Bachelor’s Degree in Business (required) • 7+ years of progressive healthcare revenue cycle experience, including ambulatory/professional billing operations • At least 5 years in leadership roles • Strong computer technology skills, including Microsoft suite of tools • Excellent verbal and written communication skills, including superior grammar and proofreading skills • Excellent interpersonal skills and ability to engage at all organizational levels • Professional and adaptable demeanor with internal and external clients • Ability to interpret and manage detailed analytical data • Strategic planning and execution • Performance improvement / Lean / process redesign • Change management and physician/practice partnership • Payer and regulatory knowledge • Contract/vendor management • Ability to influence without direct authority • Executive communication and presentation skills • Master’s Degree in Business or Healthcare Administration (preferred) • Multi-site or multi-market ambulatory revenue cycle leadership experience (preferred) • Epic and vendor-partner oversight experience (preferred) • Physician enterprise or medical group experience (preferred) • Epic familiarity (preferred)

🏖️ Benefits

• Competitive pay • Incentives • Referral bonuses • 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage • HSA/FSA options • Life insurance • Mental health resources and discounts • Paid time off • Parental and FMLA leave • Short- and long-term disability • Backup care for children and elders • Tuition assistance • Professional development • Continuing education support