Registered Nurse – Transfer Center Specialist

🔥 2 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

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Mercy Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Mercy Health is a mission-driven healthcare organization that provides direct patient care, community health services and a range of support and administrative roles. The organization emphasizes the human side of health care, compassionate, values-based service tied to a ministry mission, workforce development for bedside and support staff, flexible benefits and community outreach. Mercy Health positions itself as both an employer and community health provider focused on dignity, unity and social service.

📋 Description

• Coordinates functions to identify appropriate level of care, accepting provider, consultation, and access from all potential referral sources to include but not limited to hospitals, clinics, extended care facilitates, and physician offices to initiate acceptance and expedite decision making relative to a potential access, Focusing on quality, safety and efficiency. • Works directly with clinicians at each client facility to ensure communication of accurate clinical presentation, timely access, appropriate bed assignment, and accurate patient information documentation to assist with an appropriate destination plan of care at receiving facility using critical thinking, clinical decision making as well as established workflows. • Proficient in EHR data entry, telephony systems, office systems as required to support operations, ensuring accurate, timely data entry, protection of PHI. • Uses problem-solving skills to make recommendations that promotes the best potential patient outcome based on clinical information, patient and / or physician preferences, and the capability / capacity of both transferring and receiving facilities. • Utilizes effective and professional communication to act as liaison on behalf of patient and client facilities between physicians, hospital staff, and outside agencies. • Monitors individual and team compliance and performance. Implements and supports process change to ensure compliance with regulatory and quality initiatives. • Demonstrates knowledge of regulatory components to include but not limited to EMTALA, Ethics and Compliance, quality initiatives, and HIPAA. Reports risks related to safety, compliance as well as operational inefficiencies using defined Chain of Command in a timely manner and offers recommendations for resolution or improvement if applicable. • Works directly with providers and other healthcare providers at each client facility as well as client footprint facility to ensure timely acceptance and access to appropriate level of care/bed assignment using applicable workflows. • Participates in process improvement, professional development, and peer review. • Maintains active RN licensure within the states transfer center services are provided. • Responsible for other tasks and analysis as requested /directed.

🎯 Requirements

• Active Registered Nurse (RN) – Required • Active multistate/compact registered nurse (RN) licensure - Required (*if applicable based on state of residence***) • Associate Degree of Nursing or diploma (ADN) - Required • Bachelor’s degree of nursing (BSN) – Preferred • 1 year of acute care experience – Required. • 3+ years of acute care experience – preferred • Healthcare contact center – preferred • Epic electronic health record – preferred • Genesys contact center – preferred • Must have a designated workspace with a locked door, per HIPAA regulations. • Associates are encourages to also identify a secondary work location, meeting HIPAA regulations in case of power outages as well. • Minimum internet speed of primary and secondary work locations is: • - Download speed of 100Mpbs • - Upload speed of 20Mbps

🏖️ Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support