Patient Access Representative

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Mercy

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🏥 Healthcare

🤝 Non-profit

🧘 Wellness

💰 Grant on 2025-05

Healthcare • Non-profit • Wellness

Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.

📋 Description

• Serve as the first point of contact for patients and represent Mercy with a high standard of customer service • Facilitate patients' entrance into Mercy facilities • Schedule patient appointments • Register patients • Verify benefits • Complete pre-certification and financial clearance • Collect patient financial responsibility before or at the time of service • Obtain and populate accurate patient data in medical records • Maintain knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agency requirements • Communicate financial responsibility, request payment, explain payment options and financial assistance resources • Accurately document required financial conversations • Respond to patient questions and concerns • Complete required referrals • Follow and document established patient financial engagement and collection workflows • Collaborate with patients, physicians, clinical and non-clinical hospital staff, and insurance companies

🎯 Requirements

• High School diploma required • 1-3 years clerical experience and customer service experience preferred • Experience with medical terminology and insurance plans preferred • Ability to communicate effectively both orally and in writing • Excellent telephone etiquette • Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies • Strong organizational skills and attention to detail • Ability to work under stress, meet deadlines and perform daily assignments accurately • Knowledge and experience with various computer systems • Ability to use a 10-key calculator and computer keyboard • Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability • Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals • Ability to consistently follow and document established patient financial engagement and collection workflows • Ability to push, pull, and/or lift 50 lbs on a regular basis • Ability to stand and walk for prolonged periods during each shift • Ability to grip, reach, bend, kneel, twist, and squat to perform duties

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Tuition support • Matched retirement plans for team members working 32+ hours per pay period • Caring, collaborative team environment • Opportunities for growth • Innovation and technology-focused healthcare environment

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