Patient Access Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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Logo of Mercy

Mercy

10,000+ employees

Founded 1886

🏥 Healthcare

🤝 Non-profit

🧘 Wellness

💰 Grant on 2025-05

Healthcare • Non-profit • Wellness

Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.

📋 Description

• Serve as an initial point of contact for patients • Represent Mercy with a high standard of customer service and compassion • Facilitate all components of patients' entrance into Mercy facilities • Schedule patient visits • Register patients • Verify benefits • Complete pre-certification and financial clearance, including pre-visit collection • Obtain and populate accurate patient data in patient records • Maintain knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agency requirements

🎯 Requirements

• 1-3 years clerical experience preferred • Experience with medical terminology and insurance plans preferred • High School diploma required; some college helpful • Ability to communicate effectively both orally and in writing • Excellent telephone etiquette • Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies • Strong organizational skills and attention to detail • Ability to work under stress, meet deadlines, and perform daily assignments accurately • Knowledge and experience with various computer systems • Ability to use a 10-key calculator and computer keyboard • Knowledge and competence with insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies

🏖️ Benefits

• Medical, dental, and vision coverage • Paid time off • Tuition support • Matched retirement plans for team members working 32+ hours per pay period

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