Client Support Specialist II

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $47.1k - $68.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

MeridianLink

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

💳 Fintech

🏦 Banking

☁️ SaaS

💰 $485M Post-IPO Debt on 2021-11

Fintech • Banking • SaaS

MeridianLink is a leading provider of SaaS solutions for financial institutions, specializing in loan origination systems and digital transformation technologies. Their end-to-end platform enhances digital experiences through integration with mortgage LOS, deposit account opening solutions, and more. MeridianLink's cloud-based systems improve efficiency in loan processing and collections, data-driven decision-making, and account management. The company collaborates with partners to expand market reach and drive growth in the fintech industry. With over 25 years of experience, MeridianLink is dedicated to supporting banks, credit unions, and other financial service providers through technology and business intelligence.

📋 Description

• Serve as the first line of defense in resolving customer issues and addressing inquiries for MeridianLink mortgage • Respond to incoming client communications • Document interactions in case management systems • Provide updates on ongoing resolutions • Resolve inquiries through established methods • Escalate unresolved issues to appropriate departments • Coordinate with internal departments and follow issues through completion • Use judgment and basic decision-making authority to resolve customer concerns • Assist in developing support delivery strategies, escalation procedures, and training • Mentor Client Support Specialist I associates • Provide information about products and services, answer questions, and resolve client issues • Complete activities supporting implementation of procedures • Ensure inquiries are properly followed up on and resolved • May fill in for a supervisor during staff or customer meetings

🎯 Requirements

• Bachelor’s degree from an accredited college/university in a software-related field or equivalent technical experience, with current major GPA of 3.0 or higher preferred • Solid interpersonal, written, and verbal communication skills required • Self-motivated, highly organized individual with strong attention to detail • Prior Technical Support and/or Customer Service experience required • Familiarity with credit application, loan, underwriting, and credit scoring processes a plus • Must be legally authorized to work in the United States or address future U.S. sponsorship requirements • Successful completion of background check, credit check, and drug test as part of the offer process

🏖️ Benefits

• Insurance coverage (medical, dental, vision, life, and disability) • Flexible paid time off • Paid holidays • 401(k) plan with company match • Remote work