Client Coordinator

🕒 August 7

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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MES Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1978

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

MES Solutions is a provider of independent medical evaluation and peer review services for the claims and risk-management community. The company coordinates Independent Medical Examinations (IMEs), record retrieval and record reviews, peer review services, physician credentialing, and fitness-for-duty and disability assessment support. Its clients include insurers, third-party administrators, self-insured employers, government agencies, and attorneys across auto, disability, liability, workers' compensation, and group health markets, and it emphasizes compliance with HIPAA, HITECH, and HITRUST.

📋 Description

• Coordinate and prepare medical claims, records, referrals, and supporting documentation for review and processing • Retrieve and organize claim-related materials from multiple sources • Ensure required documents are complete, accurate, and compiled into comprehensive case files • Respond to client and representative inquiries about questions, report status, concerns, and information requests • Enter and retrieve client or claimant information using systems and databases • Maintain daily contact with the QA department regarding workflow and pending report status • Contact providers for assignments and update the database • File and archive open and closed cases • Verify client information and document client-specific guidelines in the database • Collaborate with team members to address questions and return cases promptly • Direct calls to other departments as needed • Perform clerical duties including typing, filing, emailing, and proofreading • Assist with customer complaints and quality assurance issues • Notify management of report issues or concerns • Follow state and federal safety and legal regulations • Perform other assigned duties

🎯 Requirements

• High school diploma or equivalent required • Minimum one year clerical experience • Experience in a medical office or insurance industry preferred • Knowledge of general computer, fax, copier, scanner, and telephone use • Knowledge of Microsoft Word, Outlook, Excel, and the Internet • Ability to be trained on and adhere to HIPAA regulations and compliance standards • Qualified typist with a minimum speed of 40 W.P.M. • Ability to follow instructions and management directions accurately • Accuracy, thoroughness, responsibility for work quality, and initiative to identify improvements • Exceptional communication skills • Ability to work independently, prioritize activities, and use time efficiently • Ability to maintain confidentiality • Ability to promote a positive team-oriented environment • Ability to stay focused under normal or heavy distractions • Ability to work under pressure or stressful conditions • Ability to manage change, delays, or unexpected events appropriately • Ability to follow company policies and procedures

🏖️ Benefits

• Competitive benefits • Paid time off • 401k