FORTNA
1001 - 5000 employees
🛍️ eCommerce
💰 Private Equity Round on 2019-03
eCommerce • Warehouse Automation • Supply Chain
FORTNA is a company that specializes in warehouse optimization, design, and automation services. They leverage proprietary processes, tools, and algorithms to design and deliver solutions that incorporate the best-fit automation technologies and intelligent software for supply chain operations. By focusing on unique industry challenges, FORTNA provides comprehensive and data-driven solutions aimed at improving operational efficiency and profitability across various sectors.
Customer Systems Advocate
🕒 May 27
🏄 California – Remote
💵 $66.1k - $99.2k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🗣️ Customer Advocate
🦅 H1B Visa Sponsor
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
FORTNA
1001 - 5000 employees
🛍️ eCommerce
💰 Private Equity Round on 2019-03
eCommerce • Warehouse Automation • Supply Chain
FORTNA is a company that specializes in warehouse optimization, design, and automation services. They leverage proprietary processes, tools, and algorithms to design and deliver solutions that incorporate the best-fit automation technologies and intelligent software for supply chain operations. By focusing on unique industry challenges, FORTNA provides comprehensive and data-driven solutions aimed at improving operational efficiency and profitability across various sectors.
📋 Description
• Own a defined portfolio of named accounts in elevated health states • Monitor account health indicators including incident volume and resolution velocity • Establish regular engagement cadences with each assigned customer • Partner with Incident Management during active P1/P2 events • Manage portfolio transitions as customer health improves • Own root cause analysis (RCA) documentation for significant incidents • Drive participation in post-incident reviews and confirm lessons are captured • Build and maintain trusted working relationships with customer operational leaders • Engage with select post go-live projects during hypercare periods • Analyze incident and case data across assigned accounts
🎯 Requirements
• 5+ years of experience in customer-facing technical support or operations roles • Demonstrated ability to build working relationships with customer stakeholders • Experience managing escalated customer situations with composure • Familiarity with incident and problem management processes • Strong organizational skills and follow-through discipline • Excellent verbal and written communication skills • Familiarity with ITIL service management principles • Proficiency with ticketing and case management platforms such as Salesforce Service Cloud, ServiceNow, or Jira Service Management.
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Professional development • Wellness programs
Apply NowSimilar Jobs
🕒 May 27
Client Advocate role at HealthMark Group ensuring client satisfaction and managing service delivery efficiently. Act as a liaison between clients and cross-functional teams for seamless support.
🕒 May 8
Responsible for high-level relationship management for strategic clients at Dark Matter Technologies. Primary contact for client satisfaction and overall management of client relationship.
🕒 May 8
Customer Success Advocate ensuring customers realize the full value of Motorola Solutions’ hybrid-cloud portfolio. Managing customer relationships and product adoption within assigned region.
🇺🇸 United States – Remote
💵 $100k - $110k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🗣️ Customer Advocate
🦅 H1B Visa Sponsor
🕒 March 31
Leading US support team for exceptional customer experiences at Hospitable.com. Manage queues, coach team, and handle escalations in a remote-first setup.
🕒 March 29
Client Advocate Executive at Solventum serving as a trusted advisor for healthcare organizations. Cultivating executive relationships and driving client success with strategic insights.
