After-Sales Consultant

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🕒 4 days ago

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MICHELIN Connected Fleet

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🚗 Transport

☁️ SaaS

🤝 B2B

Transport • SaaS • B2B

MICHELIN Connected Fleet is a business unit of Michelin that provides connected fleet management solutions and services for commercial vehicle operators. It offers telematics, ELD compliance, predictive tire monitoring, hardware integrations, a cloud-based analytics platform, and performance consulting to help fleets reduce fuel and maintenance costs, improve driver and vehicle safety, ensure regulatory compliance, and transition to electric fleets. Its offerings target transport, logistics and field-service operators with B2B SaaS and hardware-enabled services.

📋 Description

• Conduct trainings by receiving requests from new clients, scheduling and delivering trainings remotely or in person; • Conduct audits by scheduling visits to client sites to understand their operations and identify opportunities for process improvement; • Provide equipment support by responding to requests, performing diagnostics, and, when necessary, escalating issues to our engineering team; • Provide software support by handling requests, offering guidance, and delivering trainings when needed; • Ensure the use of best camouflage practices by conducting trainings and auditing clients' operations; • Support the commercial team by participating in meetings with clients and business partners, addressing post-sales requests and fostering customer loyalty; • Hold meetings with clients and schedule presentations of audits and post-claim reports with the goal of improving process performance; • Contribute to achieving targets by following company guidelines and values and complying with the area's internal procedures.

🎯 Requirements

• Bachelor's degree completed or in progress in Administration, Logistics, Engineering, or related fields; • Intermediate Microsoft Office skills; • Knowledge of CRM systems; • Must reside in Manaus, AM or Greater Belém, PA (Brazil).

🏖️ Benefits

• Company vehicle • Meal and/or food allowance • Multi-benefits card • Health and dental plan • Profit sharing (results participation) • Childcare assistance • Extended parental leave • Life insurance • Gympass • Payroll-deductible loan (consigned loan) • Employee stock purchase plan • Birthday day off • Discount agreements with partner companies (language schools, universities) • Discounts on Michelin tire purchases • Annual flu vaccination campaign • Psychological health promotion program • Development platform