Director of Strategic Accounts

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Microbac Laboratories, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1969

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

Microbac Laboratories, Inc. is a family-owned, third-party analytical testing laboratory with over 50 years of experience delivering accredited testing services across environmental, food, life sciences, and specialty testing. Operating a nationwide network of 30+ laboratories, Microbac provides accurate, compliance-focused results and consulting to support regulatory requirements, quality assurance, and public health. The company emphasizes reliability, scientific rigor, and customizable one-stop testing solutions for businesses and institutions.

📋 Description

• Serve as the primary corporate relationship owner for assigned strategic, national, and high-value customer accounts • Develop comprehensive understanding of customers’ businesses, testing programs, structures, priorities, and objectives • Establish relationships with customer stakeholders at operational and executive levels • Develop and maintain strategic account plans • Conduct regular business reviews with strategic customers • Own customer retention and relationship health for the strategic account portfolio • Identify dissatisfaction, service risks, competitive threats, and potential account attrition • Coordinate internal resources to resolve customer concerns and recurring pain points • Serve as senior escalation point for complex, cross-functional, or multi-location customer concerns • Coordinate laboratory operations, Customer Service, Sales, Quality, Finance, IT, Logistics, and other departments • Facilitate internal strategic account meetings and establish accountability for customer commitments • Partner with operational leadership on capacity, turnaround time, service expectations, and priorities • Partner with Sales and Business Development to expand strategic relationships • Support contract renewals, RFPs, pricing discussions, and strategic proposals • Provide customer intelligence to Sales and executive leadership • Establish and monitor account KPIs, including retention, revenue, service performance, turnaround time, complaints, escalations, and satisfaction • Develop strategic account scorecards and dashboards • Provide executive leadership with updates on account health, risks, opportunities, and organizational actions • Monitor customer commitments and use customer and operational data to improve service delivery • Influence outcomes across departments and locations without relying solely on direct reporting authority • Travel to customer and company locations as required

🎯 Requirements

• Bachelor’s degree in business, Science, Environmental Science, Chemistry, or related field preferred • 7+ years of experience in strategic account management, customer success, commercial leadership, laboratory services, environmental services, or a related B2B industry • Experience managing large, complex, national, or multi-location customer relationships strongly preferred • Demonstrated ability to manage executive-level customer relationships • Strong understanding of customer retention, account management, and service delivery • Ability to lead cross-functional initiatives and influence individuals outside of direct reporting relationships • Strong analytical, organizational, communication, and problem-solving skills • Experience working within laboratory testing, environmental services, scientific services, or another technical service organization preferred • Ability to travel as required to customer and company locations • Ability to occasionally lift and/or move up to 25 pounds • Must pass a drug test before beginning work • Willingness to work in a general office environment • Willingness to travel 50% of the time

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Generous paid time off, including vacation and holidays • Flextime • Wellness program • Referral bonus • Tuition reimbursement • Competitive pay • Supportive leadership teams • Equal employment opportunity