User Support Representative

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🕒 August 19, 2025

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Migo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💳 Fintech

🔌 API

🤝 B2B

💰 $20M Series B - Migo on 2019-12

Fintech • API • B2B

Migo is a fintech company that provides embedded microlending and consumer credit services via a simple API and cloud infrastructure. It offers fast, no-collateral personal and salary loans (notably in Nigeria) with quick approvals and uses machine learning to assess credit risk and reduce defaults. Migo partners with banks, merchants, fintechs and telcos to enable credit products, increase sales and reach underserved or unbanked customers.

📋 Description

• Respond to inbound calls, providing timely support and detailed information to customers • Document interactions accurately in our CRM (Zoho) • Identify and report product anomalies and recurring issues to supervisors • Ensure excellent customer experience across channels, adhering to quality assurance standards • Resolve issues promptly, escalating complex matters to relevant teams • Provide regular customer updates until issues are resolved • Collaborate with the inbound team to minimise abandoned calls • Perform additional tasks as assigned by the User Support Supervisor

🎯 Requirements

• 0-1 year work experience • Excellent typing skills (speed and accuracy) • Strong written and oral communication skills with proper grammar • Effective listening and analytical skills • Good time management and multitasking abilities • Ability to collaborate with others and maintain positive relationships. • Possesses 1-6 months of customer service experience in a structured call center environment

🏖️ Benefits

• Flexible about working hours: 8 hours/day (with 1-hour break), anytime between 8am-8pm, depending on shift schedule • Available to work 5 days/week, including potential weekends and public holidays • Willing to adapt to night shifts, if required in future