Customer Experience Administrator – CST Hours

🔥 22 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

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MillenniumSoft Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MillenniumSoft Inc. is a Virginia-based staffing and recruiting firm that provides end-to-end (360-degree) human resources solutions to enterprise and government clients. The company offers contingent/temporary staffing, direct placement of professionals and consultants, in-house HR services, specialized staffing/consulting, and staffing for IT support and application development roles. MillenniumSoft also lists services in quality assurance, project and program management, ERP/CRM implementations, database administration, infrastructure and security maintenance, and other IT-related placements. It serves multiple verticals including communications, manufacturing/mobile application development, IT, financial services, energy, medical devices, healthcare/pharmaceuticals, and media/entertainment; has federal and state government contracting experience; and is E-Verified and WBE-certified in Virginia.

📋 Description

• Drive Net Promoter Scores (Customer Satisfaction) higher • Improve communication between customers and the Field Service Engineers • Call customers to relay service delays, update arrival times, and track parts • Follow up with customers after service completion to ensure needs were met • Manage company assets including cell phone, computer, and tablet • Establish positive business relationships with customers and peers • Perform administrative duties including recording time worked and training • Provide ongoing feedback to customers regarding instrument repair and status • Schedule and support the customer base in close collaboration with district team leads and dispatch staff • Complete training in Salesforce, ServiceMax, and Qualtrics satisfactorily.

🎯 Requirements

• High School diploma or equivalent • At least 5 years of experience in a customer service/customer facing role • Proficient in Microsoft Word, Excel, PowerPoint and computer-based tools for reports, email and general communication • Ability to work both individually and in team settings • Excellent verbal, written, and organizational skills • Good problem-solving and critical thinking skills • Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs • Ability to lift up to 30lbs frequently and up to 70lbs infrequently • Adhere to all PPE (Personal Protective Equipment) standards/guidelines required by company policy.

🏖️ Benefits

• Flexible work arrangements • Remote work options