Customer Service Order Management

🔥 14 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

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MillenniumSoft Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MillenniumSoft Inc. is a Virginia-based staffing and recruiting firm that provides end-to-end (360-degree) human resources solutions to enterprise and government clients. The company offers contingent/temporary staffing, direct placement of professionals and consultants, in-house HR services, specialized staffing/consulting, and staffing for IT support and application development roles. MillenniumSoft also lists services in quality assurance, project and program management, ERP/CRM implementations, database administration, infrastructure and security maintenance, and other IT-related placements. It serves multiple verticals including communications, manufacturing/mobile application development, IT, financial services, energy, medical devices, healthcare/pharmaceuticals, and media/entertainment; has federal and state government contracting experience; and is E-Verified and WBE-certified in Virginia.

📋 Description

• Coordinate the movement of shipments from the Distribution Center to client affiliates • Lead communication between GDC, regional business teams, and appropriate supply planning teams to ensure timely resolution of order issues and visibility to order status • Modify orders in the ERP system and WMS per regional requirements • Liaise with Distribution Center Operations team on the status of the orders • Provide information to regions regarding order status, product availability, product information, and regulatory issues • Gather information for the backorder at pick lines • Resolve sales order issues to ensure accurate order fulfilment • Act as the main point of contact for Order Management processes for client affiliates • Monitor, analyze, and report on Order Management performance • Provide status updates on all issues/requests to Order Management leadership

🎯 Requirements

• Minimum of 2 years’ experience with ERP system(s) • Minimum of 2 years’ experience in a similar role (export, logistics, order management, customer service) • Minimum of 2 year’s prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical) • Team player with impactful verbal and written communication skills • Ability to influence without authority • Strong analytical skills and attention to detail • Strong customer focus and a track record of implementing best in class service levels • Ability to build strong relationships with relevant stakeholders • Skilled at setting priorities, meeting deadlines, and managing multiple tasks • Versatile learner with the ability to function in a changing environment • Action-oriented and results-driven, independently seek continuous improvement opportunities • Must be self-motivated and have the ability to be productive with little or no direct supervision • Proficiency in standard business computer software applications (MS Word, Teams, PowerPoint, Outlook) • Advanced Microsoft Excel skills

🏖️ Benefits

• Contract on W2 (Need US Citizens or GC Holders Only)