Customer Success Analyst

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Milo's Tea Company, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1946

🏭 Manufacturing

🍽️ Food & Beverage

🛒 Retail

Manufacturing • Food & Beverage • Retail

Milo's Tea Company, Inc. is a family-owned, certified Women’s Business Enterprise based in Birmingham, Alabama, that manufactures and distributes fresh-brewed teas and all-natural lemonade across the United States. Since its founding in 1946, Milo's has adhered to a philosophy of using high-quality, natural ingredients, maintaining a zero-waste approach, and refraining from the use of acids, colors, or preservatives in its beverages. The company is recognized for its commitment to taste and quality, as evidenced by its accolades, including being a North America Tea Championship winner.

📋 Description

• Serve as the primary point of contact for customer issues related to purchase orders, ordering patterns, lead time, shortages/overages, OTIF, inventory, replenishment, pricing, and logistics • Manage customer sales orders end-to-end within TMS, Sage, Mobe, and other supporting systems • Build deep expertise for an assigned set of customers to deliver best-in-class customer service • Analyze and support resolutions and reductions in customer fines and deductions • Manage an assigned book of business, including PO support, new item forms, portal entries, and logistics support • Analyze ordering trends, OTIF, and late orders to provide insights and proactive solutions to supply chain constraints • Track and resolve PO issues and communicate changes to customers and account managers • Use multiple data sources and reporting tools, including Excel and Power BI, to create and monitor shipments • Collaborate with Supply Chain, Logistics, Sales, and Marketing on comprehensive customer service plans • Support company projects affecting assigned customer accounts • Participate on project teams or provide customer expertise to project managers • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree preferred in Supply Chain, Business, Operations, or a related field • 3 or more years of experience in order management, supply chain, or customer service, including 2 or more years in a relevant functional area; or 2 or more years of experience with an advanced degree • Proven subject matter expertise in customer order management and supply chain operations required • Ability to remain agile and pivot quickly in a fast-paced environment • The position has Food Safety Responsibilities

🏖️ Benefits

• Competitive salary • 100% employer-paid medical premiums for associates and families • Free Mental Health, Financial Wellness, and Legal Counseling benefits • 401K with company match • Company-paid Life Insurance • Tuition reimbursement assistance • Continuous learning opportunities • Robust parental leave program • Care Relief Fund to help associates in need • Associate Assistance Program • Paid volunteer time