Client Experience Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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InfoTrack US

WebsiteLinkedInAll Job Openings

51 - 200 employees

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

📋 Description

• Lead clients through the One Legal platform to complete tasks. • Maintain accurate client records in Salesforce. • Own learning and communicate effectively with the manager. • Review client materials and provide feedback to internal teams. • Solve problems efficiently and deliver a high-quality client experience. • Represent the client voice to influence product improvements. • Seek solutions to enhance the employee experience and celebrate team successes. • Collaborate with the manager to meet corporate goals. • Understand and act on key KPIs to deliver exceptional client service. • Continuously improve the client experience through proactive learning. • Embrace new technology to improve service and efficiency. • Address productivity issues and suggest improvements. • Assist in onboarding new team members. • Focus on de-escalation to minimize client delays. • Follow policies and guidelines. • Participate in discussions to ensure consistent practices and communication.

🎯 Requirements

• 2+ years in Customer Support, with a preference for Call Center experience. • 2+ years working with CRM systems; Salesforce experience preferred. • Experience in SaaS, especially in legal services, is a plus. • Skilled in optimizing telephonic support systems; DialPad experience preferred. • 1+ years in legal/litigation support preferred. • High school diploma required; advanced studies or equivalent work experience valued. • Ability to work Monday–Friday, 9:00am–6:00pm Pacific Time. • Clear, effective verbal and written communication. • Active listening, empathy, multitasking, composure under pressure, and openness to coaching.

🏖️ Benefits

• 401(k) Match • Medical, Dental, & Vision Insurance • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance • 20 Days of Paid Time Off (PTO) • 11 Paid Holidays • “Be Me Time” off for mental health, re-charging, volunteering • Matching Gift Program • Professional development • Open communication and transparent leadership • Work/life balance