Senior Product Designer

Job not on LinkedIn

🕒 October 22

🇨🇦 Canada – Remote

💵 $115k - $140k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 0%

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Mindbridge

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2004

🤝 B2B

💼 Consulting

🏢 Enterprise

B2B • Consulting • Enterprise

Mindbridge is one of the fastest-growing business process outsourcing (BPO) companies, providing end-to-end customer experience and back-office services that combine automation, analytics and human teams. They offer omnichannel CX management (chat, voice, email), 24/7 multilingual support, B2B sales, content moderation, creative design and animation, financial & accounting services including KYC and screening, document digitization, market surveys and analytics. Mindbridge serves tech and disruptive companies across fintech, telecom, ride-hailing, food delivery, social media and startups, operating in 25+ languages across EU, MENA, APAC and North America and handling large daily volumes (60k+ emails, 25k+ chats, 110k+ calls, 20k+ surveys).

📋 Description

• Collaborate with stakeholders to translate business and user requirements and technology constraints into user-centered solutions • Produce user stories, scenarios, sketches, workflows, wireframes, mock-ups, and prototypes • Capture feedback from users, designers, product management, and stakeholders to test and iterate on solutions • Provide design specification documentation for development hand-off • Collaborate with developers and QA to ensure high-quality implementation • Utilize and further develop the design system and patterns • Collaborate with the UX team to ensure consistency across projects and existing features • Engage directly with customers through interviews, usability testing, and feedback sessions • Design data-rich experiences, including analytics dashboards and workflows, for complex financial data

🎯 Requirements

• 3+ years of experience as a User Experience Designer / Product Designer for Enterprise applications with a track record of shipping customer-facing products • Demonstrated experience developing UX/UI artifacts • Demonstrated experience participating in user research activities and performing user testing exercises • Experience utilizing qualitative and quantitative data to inform design decisions • Good user interface visual design skills • Strong problem-solving and critical-thinking skills • Proficiency with design and prototyping tools such as Figma and Adobe Creative Cloud • Solid understanding of accessibility (A11Y) principles and guidelines • A design portfolio showcasing sketches, wireframes, high fidelity comps, and other deliverables that illustrate expertise in discovery, definition, design, and hand-off of real-world product designs • Ability to fulfill requirements necessary to obtain and clear a full background check

🏖️ Benefits

• May be eligible for bonus awards • Remote work arrangement

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