Program Coordinator, Behavioral Health

🔥 4 minutes ago

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Mindoula

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Mindoula is a healthcare company that offers proven solutions for managing complex behavioral health, medical, and social challenges across the continuum of care. The company provides services for payers, providers, and consumers, using care extension solutions and a full suite of programs, including StrongWell™ for high-risk Medicare seniors. Mindoula achieves significant ROI by reducing reAdmissions, pharmacy costs, and ED utilization through its proprietary platform, which supports risk stratification, service, and remote monitoring. The company has earned HITRUST certification, reflecting its commitment to security and privacy in its operations.

📋 Description

• Serve as the primary coordinator for the Med-Psych Management Program (MPMP), while providing essential cross-coverage for other SPHM Program Coordinators. • Generate and manage comprehensive regular reports to track program metrics and member outcomes for the MPMP. • Curate and maintain a centralized, up-to-date database of community resources to empower the care team. • Facilitate member enrollment processes, including managing non-standard entry channels and verifying eligibility. • Manage high-volume inbound communications, providing exceptional support to members and stakeholders via the main phone line. • Orchestrate administrative member support activities to ensure continuity of care across all program phases. • Collaborate with internal population health coordinators to streamline workflows and share best practices. • Utilize professional verbal and written communication to act as a primary liaison between members and health plan partners. • Collaborate with and provide coverage for Program Coordinators in other SPHM programs as needed.

🎯 Requirements

• Bachelor’s Degree required • Proficient in Google Workspace, Microsoft Excel, and other data analytics tools • Prior experience navigating Electronic Health Record (EHR) systems • Demonstrated experience working within HIPAA-compliant healthcare environments • Strong background or interest in behavioral health preferred • Analytical mindset with the ability to compile and report complex data sets accurately • Exceptional organizational skills with a proven ability to multitask in high-pressure settings • Superior customer service skills characterized by empathy and professional phone etiquette • Ability to thrive in a fast-paced environment with a strong sense of urgency and accountability.