Seasonal Print Quality Resolution Assistant

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, Colorado, +21 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Minted

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

🏪 Marketplace

🛍️ eCommerce

🛒 Retail

💰 $208M Series E on 2018-12

Marketplace • eCommerce • Retail

Minted is an online marketplace that connects consumers with independent artists. The platform provides a wide variety of custom-designed products including art, stationery, and home decor. Minted holds design competitions that allow artists to submit their work, where the community can vote on their favorite designs to be sold on the site. In addition to its marketplace, Minted offers various customization services and promotes a community-centric approach to unique product offerings. The company is committed to supporting artists by offering them a platform to reach a broad audience and championing exceptional design.

📋 Description

• Respond to customer calls, emails, and chats and resolve concerns accurately and empathetically • Provide primary live phone support and guide customers through real-time order replacements • Identify root causes and triage requests to distinguish internal errors from customer-driven changes • Open and navigate Adobe Illustrator and Photoshop files to diagnose print issues and edit design files as needed • Collaborate cross-functionally to transition customers from general support to the Print Quality queue • Record detailed technical data in Salesforce to track recurring print and design issues • Document and prepare replacement orders for Processing Team fulfillment • Support general customer service tasks during peak seasonal periods

🎯 Requirements

• Must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI • Excellent written and verbal communication skills, with ability to adjust tone for live interactions • Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro; Lightroom is a plus • Ability to think critically to solve complex print and design problems on the fly • Experience with Salesforce Lightning and Google Suite • Ability to work effectively in a remote, team-oriented environment and take feedback well • Ability to work a schedule including at least one weekend day • Ability to resolve customer concerns efficiently in a fast-paced, high-volume environment • Ability to explain product limitations and issues to customers • Commitment to quality and accuracy

🏖️ Benefits

• Seasonal role running from September through December 2026 • Remote work • Hourly compensation of $18.65/hr or $20.32/hr depending on geographic tier