Support Engineer

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🕒 July 2

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Mintlify

WebsiteLinkedInAll Job Openings

1 - 10 employees

☁️ SaaS

⚡ Productivity

SaaS • Productivity

Mintlify is a software development company that focuses on automating the documentation process, allowing developers to save time and enhance their codebase. By using Mintlify, developers can generate documentation effortlessly, tackling the common frustration of writing and maintaining documentation manually.

📋 Description

• Partnering with engineering to investigate, resolve, and ship fixes directly - your job isn't to escalate issues, it's to close them • Opening PRs in production codebases to patch bugs, address edge cases, and improve behavior at the source - because the best support ticket is one that never gets filed again • Building AI-powered agents, automations, and internal tooling that help the team resolve issues faster and stop them from recurring • Identifying patterns across support cases and translating them into clear, actionable signals for engineering and product • Responding to product and technical questions through our support inbox with speed, precision, and care

🎯 Requirements

• Strong engineering foundation - CS degree or engineering experience, demonstrated through shipped projects and real GitHub activity • Some experience in a technical support or developer-facing role is a plus, but engineering chops come first; this role works for a strong new grad or someone with a few years under their belt • Has directly owned a customer relationship or support queue - not just contributed to one • Ability to diagnose and resolve technical issues end-to-end, independently • Exposure to AI tooling, automations, or LLM-based workflows - you've built something with them, not just used them • Exceptional written communication - your messages are friendly, precise, and professional; customers feel genuinely heard and helped, not just responded to • A builder mindset - you see a manual process and feel compelled to automate it; you'd rather spend an hour building something that saves ten than do the same task twice.

🏖️ Benefits

• Competitive compensation and equity • 20 days paid time off every year • 401k or RRSP • $420/mo. wellness stipend • 100% coverage for Health, dental, vision • Free Ubers to and from work • Free lunch and dinners • Annual team offsite (previously went to Alaska, Hawaii)