Service Coordinator

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Minuteman Security & Life Safety

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔐 Security

🏢 Enterprise

🏛️ Government

Security • Enterprise • Government

Minuteman Security & Life Safety is a company specializing in designing, installing, and supporting advanced electronic security and fire alarm systems for over 30 years. They offer a range of unified security solutions including access control, video surveillance, intrusion detection, emergency communications, license plate recognition, and custom software. Their services cater to various industries such as business enterprise, healthcare, education, gaming, government, parking control, property management, public safety, and transportation. Minuteman Security & Life Safety is an enterprise security system technologies provider and service company, committed to ensuring the safety and protection of their clients.

📋 Description

• Schedule and coordinate service appointments and dispatch technicians to client sites. • Track and manage work orders, ensuring timely completion and adherence to service standards. • Communicate with customers to provide updates on service requests, estimated arrival times, and status updates. • Document service activities and maintain detailed records in the service management system. • Support field technicians by providing information on job requirements, customer preferences, and technical notes. • Assist the Service Manager in tracking technician availability, skill levels, and certifications to ensure appropriate assignments. • Handle customer inquiries and escalate any issues to the Service Manager as needed. • Perform other job-related duties as assigned.

🎯 Requirements

• High school diploma or equivalent; an associate degree in business administration or a related field is a plus. • 2+ years of experience in a scheduling, dispatch, or administrative role, preferably in the service or security industry. • Strong organizational and multitasking skills. • Excellent communication skills, both verbal and written. • Proficiency in service management software and MS Office. • Ability to work in a fast-paced environment and manage changing priorities.

🏖️ Benefits

• health coverage • paid holidays • variable bonus