Technical Customer Success Manager

🔥 54 minutes ago

🏈 Alabama, Florida, +6 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Miovision

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🚗 Transport

🔧 Hardware

☁️ SaaS

💰 $26.2M Venture Round - Miovision on 2023-10

Transport • Hardware • SaaS

Miovision is a provider of intelligent transportation systems that combines hardware, software, and data services to optimize urban mobility and traffic operations. The company offers video detection and permanent data collection devices, managed connectivity, and signal control hardware alongside cloud and edge software products such as Miovision One, Signal Optimizer, DataLink, and a GenAI traffic engineering assistant (Mateo). Its solutions cover traffic data collection and studies, continuous safety monitoring, adaptive signal optimization, emergency vehicle preemption and transit signal priority, and V2X integrations aimed at improving safety, reducing congestion, and enabling more efficient and sustainable cities.

📋 Description

• Own the Customer Journey: Manage relationships from onboarding through renewal to maximize retention and drive long-term revenue growth. • Build Trusted Relationships: Establish deep, lasting connections with executive sponsors, key municipal contacts, and daily end-users. • Navigate Risk Proactively: Continually monitor account health metrics, risks, escalations, and opportunities to steer clients toward optimal outcomes. • Advocate Internally: Advocate for customers internally and work with cross-functional counterparts to improve the customer experience. Coordinate with the product team on documentation, customer enablement, and product specifications. • Accelerate Value Realization: Create and deliver clear, accessible training content so customers realize immediate ROI from their investment. • Customer Support: Support customer solution design, technical documentation, and integration implementation plans to ensure adoption of the Miovision solutions. • Bridge Adoption Gaps: Identify precisely where a customer is stuck versus where they want to be, creating clear action plans to bridge the gap and expand their network. • Technical Problem Solving: Resolve complex product issues for customers and the distributor network. • Travel: Travel is required up to 30% across the US and Canada to provide on-site consulting work to clients.

🎯 Requirements

• Proven Track Record: You have an established track record of success in account management, project management, installation, or configuration in a technical field supporting customers in a business-to-business (B2B) or business-to-government (B2G) environment. • Skilled Communicator: You have exceptional oral and written communication skills with the natural ability to communicate across all levels of an organization. • Strong Consulting Skills: Skilled at consulting including team facilitation, business case development, business analysis, process mapping, and process redesign. • Systems Implementation: Ability to manage implementation including requirements analysis, design, configuration, testing, training, change management, and support. • Complex Problem Solver: You have the ability to align technical concepts with customer requirements and an analytical mindset to solve complex business issues. • Technical Aptitude: You bring a practical understanding of product development and engineering processes. Experience with networking and the Internet of Things (IoT) is an asset. • Industry Knowledge and Target Industry Experience: Solid understanding of Intelligent Transportation Systems (ITS) and prior ITS or transportation experience working with a traffic/transportation technology manufacturer, or directly within a city or municipality. • Recommended Education: Degree or diploma in Civil Engineering, Transportation Engineering, Urban Planning or other related disciplines is an asset (a formal credential is not required - we strongly encourage candidates with equivalent industry experience to apply).

🏖️ Benefits

• Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs. • Financial Future: Build for tomorrow with our RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan. • Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy. • Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.